Change status for all child ticket

[Lumir_Botur]

Hi all,

Here is my task

change status for all child from xx (arbitrary) to RE (resolved, always same for this function).

My tries

• SDM has function "Close All Child", this operation (CLOSE_ALL_CHILD) change status for all child to "Closed" (CL), but we need different status
• I wanted modify this function with the different status, but the file (freeaccess.spl) where this function is, is not readable
• I created JavaScript function based on "list_edit.js" and "UPDATE_MULTIPLE" operation, that can change status for all child ticket, but status transition from "xx"  to "RE" is not permitted ("Request Transitions")

New idea

create new operation in op_table.cfg based on CLOSE_ALL_CHILD? I created new operation in file op_z_table.cfg called "CHANGE_STATUS_ALL_CHILD" mapped to spell code "change_status_all_child". When i call this operation, SDM return this message "Attempt to find C++ method "change_status_all_child" prior to CppMethodHolder initialization". And here is my end. I know, that i should create new spell function with name "change_status_all_child", but that's all.

Questions

• Can anybody describe next process "How to create my own operation CHANGE_STATUS_ALL_CHILD"?
• Exist better solution of this task?

Thanks for all ideas

Lumir

[System]

lumir_botur:

Hi all,

 

Here is my task

change status for all child from xx (arbitrary) to RE (resolved, always same for this function).

 

My tries

• SDM has function "Close All Child", this operation (CLOSE_ALL_CHILD) change status for all child to "Closed" (CL), but we need different status
• I wanted modify this function with the different status, but the file (freeaccess.spl) where this function is, is not readable
• I created JavaScript function based on "list_edit.js" and "UPDATE_MULTIPLE" operation, that can change status for all child ticket, but status transition from "xx"  to "RE" is not permitted ("Request Transitions")

 

New idea

create new operation in op_table.cfg based on CLOSE_ALL_CHILD? I created new operation in file op_z_table.cfg called "CHANGE_STATUS_ALL_CHILD" mapped to spell code "change_status_all_child". When i call this operation, SDM return this message "Attempt to find C++ method "change_status_all_child" prior to CppMethodHolder initialization". And here is my end. I know, that i should create new spell function with name "change_status_all_child", but that's all.

 

Questions

• Can anybody describe next process "How to create my own operation CHANGE_STATUS_ALL_CHILD"?
• Exist better solution of this task?

 

Thanks for all ideas

Lumir

Hi All,

Any ideas for Lumir?

Thanks!

Chris

[Legacy User]

Hi Lumir,

I think to achieve this you would require a custom spel-code.

 

Also have a look at this external forum article\wiki that may help: http://www.servicedeskusers.com/Propagate_Status_to_Children

 

Regards,

Brian

[Lumir_Botur]

Thanks Brian, I found this article too, but I didn't pay him enough attention. It isn't answer how to map custom operation to spell code, but it's solution of my task ;-) I implemented this solution yesterday and my boss was satisfied, so my task is successfull done :-)

 

Thanks a lot

Lumir