Error: Unknown method:'CMassUpdate::Free_uncheck', when opcode: ' mass_update' passed to CMassUpdate

[Naveen458788]

Hello Everyone,

 

CA SDM 17.0 hosted on Linux environment. We have seen the below error recently in the stdlog files:

 

 kt_daemon           21101 ERROR        MassUpdate.c           491 Unknown method:'CMassUpdate::Free_uncheck', when opcode: ' mass_update' passed to CMassUpdate

 

Prior to this error, we do not see any message related to the kt_daemon. Was wondering what kt_daemon is doing massupdate? Can someone please elaborate what this daemon is trying to do, why it failed and if it has any negative effect?

 

Thanks,

[subbaraomahendrakar.1]

Any update on this error?

[Maheshwar Kusuma]

Hi Subbarao,

 

Are you trying to extract KT document and use the export to excel functionality? What is the patch level that you are running on your environment?

[subbaraomahendrakar.1]

Hi Maheshwar,

 

No we are not doing any extract using export functionality to excel. we are having v17.0 with few test fixes.

 

we would like to know what the error is and is it having any negative impact on KT document or it can be ignored?

[Maheshwar Kusuma]

Thanks for your update Subbarao,

 

I have noted this behavior on another case and this what they have identified the reason to be .

 

Due to using pdm_load to import knowledge documents and other data, some attachments had become orphaned and were causing errors when referenced.

 

I am not sure if this is in your case but just wanted to validate if you have such scenario in your environment?