Hi,
I have the same problem, and on the Patch Manager Log we have:
2019-06-24 15:25:54,682 [Dloader-0] ERROR [com.ca.pmengine.dlm] - Patch: pName.txt {6cb92123-9e68-4a9d-90ce-34b0dc96db0e} failed with exception detail: Connection to ftp://ftp.ca.com refused
2019-06-24 15:27:26,813 [DownloadedPatchTask] ERROR [com.ca.pmengine.infrastructure] - connect(): failed
2019-06-24 15:27:26,813 [DownloadedPatchTask] FATAL [com.ca.pmengine.eventmanager] - Error connecting to DSM Server. Reason: SME_SEC_NEED_CREDS The client must provide explicit credentials to complete authentication as unified logon is not available.
2019-06-24 15:27:26,813 [DownloadedPatchTask] FATAL [com.ca.pmengine.eventmanager] - Missing Resource ID:INF010
2019-06-24 15:27:26,813 [DownloadedPatchTask] FATAL [com.ca.pmengine.eventmanager] - java.util.NoSuchElementException: Could not create a validated object
2019-06-24 15:27:26,813 [DownloadedPatchTask] FATAL [com.ca.pmengine.eventmanager] - org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:851)
2019-06-24 15:27:26,813 [DownloadedPatchTask] FATAL [com.ca.pmengine.eventmanager] - com.ca.pmengine.infrastructure.INFSessionPool.acquireSession(Unknown Source)
2019-06-24 15:27:26,814 [DownloadedPatchTask] FATAL [com.ca.pmengine.eventmanager] - com.ca.pmengine.infrastructure.INFImplementation.createAndSealPackage(Unknown Source)
2019-06-24 15:27:26,814 [DownloadedPatchTask] FATAL [com.ca.pmengine.eventmanager] - com.ca.pmengine.decision.PackageUtil.CreatePackage(Unknown Source)
2019-06-24 15:27:26,814 [DownloadedPatchTask] FATAL [com.ca.pmengine.eventmanager] - com.ca.pmengine.decision.PackageUtil.CreatePackage(Unknown Source)
2019-06-24 15:27:26,814 [DownloadedPatchTask] FATAL [com.ca.pmengine.eventmanager] - com.ca.pmengine.decision.DownloadedPatchTask.run(Unknown Source)
2019-06-24 15:27:26,814 [DownloadedPatchTask] ERROR [com.ca.pmengine.decision] - Patch CA - Win OS/Office Patch Uninstaller {6ef9cf2d-2dea-401b-990a-d982ccf44c2c} package registration failed
2019-06-24 15:27:26,814 [DownloadedPatchTask] ERROR [com.ca.pmengine.decision] - Patch CA - Win OS/Office Patch Uninstaller {6ef9cf2d-2dea-401b-990a-d982ccf44c2c} status changed from STATUS_PACKAGING to STATUS_DOWNLOAD_FAILED
Original Message:
Sent: 06-24-2019 10:21 AM
From: STEVE PARKER
Subject: Patch Deployment
You need to check the Patch Manager log file to get the real cause of the failure.
Original Message------
Hi,
We were using ITCM tool for Asset Management, Software Delivery and Remote Control. Now we want to deploy the patch through ITCM. When we accept the patch on EM Web Console then there is showing "Packaging Failed". Status getting change Pending User Acceptance-> Accepted-> Packaging-> Packaging Failed. Right Side in Action tab Test, Approve, Deploy option is Disable.
Anone can help us on this ?