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17.2.0.1 xFlow-Insights integration is not working

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  • 1.  17.2.0.1 xFlow-Insights integration is not working

    Posted 07-17-2019 09:41 AM
    Hello,
    after integrating Jasper-Reporting with CA Service Management we did all post-install-steps for xFlow-Interface as described in docops.
    Next step was to call app insights from xFlow-interface. This worked only once and User firstName_LastName has been created in Jasper-Organisation casm_insights.
    After some tests login is no longer possible.
    New contacts are not created automatically in Jasper-Organbisation.

    Since that insights-app is no longer available.
    After clicking insghts-app we get following error:
    ERROR: Document could not be retrieved due to an internal server error. Contact the administrator.

    In this case docops guids to following logs to look in:
    jasperserver.log, insightMS.log (see attached files).

    Has anybody any idea?

    Thanks,
    Peter

    ------------------------------
    Senior Technical Consultant
    Fujitsu Services
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    Attachment(s)

    txt
    insighMS.txt   4K 1 version
    txt
    jasperserver.txt   11K 1 version


  • 2.  RE: 17.2.0.1 xFlow-Insights integration is not working

    Posted 07-18-2019 01:45 AM
    Hi Peter

    I looked at the logs.
    As per logs it looks like there is some issues in syncing cache.

    1. If you have not, can you please try restarting xFlow services.
    2. Login to the jasper directly (not via xFlow) as user with admin privilege and check if user Peter_Schmidt exists under casm_insights

    Let us know your observations.

    Regards
    P.Vallinayagam


  • 3.  RE: 17.2.0.1 xFlow-Insights integration is not working

    Posted 07-18-2019 03:02 AM
    Hi,
    thanks for your support.
    1. Yes, we have restarted xFlow and complete environment multiple times ;-)
    2. No, user Peter_Schmidt in organistion casm_insights was not created while login-try via app insights

    Thanks and Regards,
    Peter

    ------------------------------
    Senior Technical Consultant
    Fujitsu Services
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  • 4.  RE: 17.2.0.1 xFlow-Insights integration is not working
    Best Answer

    Posted 07-19-2019 02:36 AM
    Hi,

    I had a similar issue with Jaspersoft Server and Insights on 17.2 &17.2.0.1 (Conventional Deployment)

    You can try to redo the integration between Japersoft and Insights with the 17.2.0.1 installer, alternatively you can redo the casm_insights.jks store on Jaspersoft server

    Copy From Insights: [ xFlow Path ]\APPS\Services\insightmicroservice-17.1.706\keystore\

    - casm_insights.jks
    - casm_insights.properties

    To Jaspersoft Server: [ Jaspersoft Path ]\apache-tomcat\webapps\jasperserver-pro\WEB-INF\config

    Reboot the environment..

    Hope it helps!


  • 5.  RE: 17.2.0.1 xFlow-Insights integration is not working

    Posted 07-19-2019 02:46 AM
    I agree with @Charl Niehaus.

    @Peter Schmidt​​  can you try these steps and let us know your observations


  • 6.  RE: 17.2.0.1 xFlow-Insights integration is not working

    Posted 07-19-2019 05:11 AM
    Hi,
    thanks a lot for your support.
    We will try out your suggestion the upcoming days and keep you informed.

    Regards,
    Peter

    ------------------------------
    Senior Technical Consultant
    Fujitsu Services
    ------------------------------



  • 7.  RE: 17.2.0.1 xFlow-Insights integration is not working

    Posted 07-19-2019 06:49 AM
    I copied the two files as described above and restarted the services on both systems.
    The error is still present.

    2. on the Jasper server in the directory "C:\Program Files\Apache Software Foundation\Tomcat 8.0\webapps\jasperserver-pro\WEB-INF\config".

    deleted the file "sso_token_history.txt" and restarted the service.

    Now my user karsten_lippmann has been recreated in Jasper.

    ​Auf meinem Arbeitsplatz läuft die Insight-App nur unter dem Google Chrome.

    Im IE kommt folgende Fehlermeldung:
    With Firefox only the following message appears:


    Regards,
    Karsten

    ------------------------------
    LGLN
    ------------------------------



  • 8.  RE: 17.2.0.1 xFlow-Insights integration is not working

    Posted 07-19-2019 07:08 AM
    Hi Karsten

    If I understand you correctly,

    Insight is working properly when opened in Google chrome.
    In IE and Firefox it is not working properly.

    1. In the above reply there is screenshot of IE error.
       Can you please copy the error message from IE as text and update here.
      So that I can translate the non-english error text  and understand the error.

    2. When this error occurs in IE, please open the developer console and copy the error messages from there.



  • 9.  RE: 17.2.0.1 xFlow-Insights integration is not working

    Posted 07-22-2019 02:30 AM
    The error message in IE is:

    This content cannot be displayed in a frame

    In order to protect the information you enter on this site, the publisher of this content has prohibited the display of content in a frame.
    Possible course of action:

    Open this content in a new window

    Output in the Developer Console

    SCRIPT: Access denied
    File: forbidframing.htm


    ------------------------------
    LGLN
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  • 10.  RE: 17.2.0.1 xFlow-Insights integration is not working

    Posted 07-22-2019 03:11 AM
    Hi
    in the Firefox comes fielding error message:

    XML processing error: No root element found
    Address: http://gll-h3-w12v009:9016/insightlogout
    Line no. 1, column 1:
    insightlogout:1:1
    Load denied by X-frame options: http://gll-h3-w12v009:9002/ does not permit framing by http://ent-servicepoint.lgln.niedersachsen.de:9002/#/insights/viewreport
    Content Security Policy: The 'child-src' directive should no longer be used. Please use the 'worker-src' directive to control workers or the 'frame-src' directive to control frames instead.

    Translated with www.DeepL.com/Translator

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    LGLN
    ------------------------------