Inbound notification issue

[jeevanreddy singireddy]

Dear Team,

   Issue 1:-We are facing one issue from provisioning server to IDM server. When i am doing explore and correlate from idm or provisioning manager , notifications are not showing in IDM view submitted task. So i have cleared all the notification pending in PS using  dxemptydb command.

Issue 2:- So after done the explore and correlate, Users are able to create in provisioning server but not created in IDM.

Here we are using VApp 14.2 version. So while checking in logs we are finding below info

20200526:144937:TID=019b70:I: START: Notify Batch Processing
20200526:144937:TID=019b70:I: Sending Notification: eTNotifyOpID=4abbded0-e4ef-1039-9757-a9878ec21767
20200526:144937:TID=019b70:I: Event: End_Detail (eTADSDirectoryName=AD)
20200526:144937:TID=019b70:I: SeqNo: 0000001024
20200526:144937:TID=019b70:I: Try sending payload to http://10.18.12.56:8080/iam/im/ETACALLBACK/?env=identityEnv
20200526:144938:TID=019b70:E: ERROR: cannot assign instance of org.apache.commons.collections.set.ListOrderedSet to field com.netegr
20200526:144938:TID=019b70:E:+ity.ims.task.TaskErrorCollection._messageCollection of type org.apache.commons.collections.set.ListOrd
20200526:144938:TID=019b70:E:+eredSet in instance of com.netegrity.ims.task.TaskErrorCollection
20200526:144938:TID=019b70:E: Error in notification processing: Reason: Operation failed. ERROR: IMS was not able to consume the not
20200526:144938:TID=019b70:E:+ification successfully.
20200526:144938:TID=019b70:E: Originated from: EtaNotifyTools.cpp [1112].
20200526:144938:TID=019b70:I: DONE: Notifications Processed: 0/100+ [FAILED]
20200526:145938:TID=019b70:I: NOT SENDING NOTIFICATIONS: Unable to get IMS connectivity information. This prevents this Provisioning
20200526:145938:TID=019b70:I:+ Server from communicating with the corresponding Identity Manager Server
20200526:150938:TID=019b70:I: =================================================
20200526:150938:TID=019b70:I: START: Notify Batch Processing
20200526:150938:TID=019b70:I: DONE: Notifications Processed: 0/0


Thanks,
Jeevan

[Kenneth Verrastro]

I would suggest putting the IM Server into DEBUG level logging and put the etanotify log into DEBUG level logging and then capture this ListOrderedSet error and open a support case to review it further.