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Latest patch download link not working

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  • 1.  Latest patch download link not working

    Posted 10-14-2019 06:19 PM
    Hello, I'm looking for the latest SOI patch but the link on this page brings you to a PAGE NOT FOUND.

    CA SOI 4.2 SO09444 Mandatory Patch:
    SO09444 Mandatory Patch August 2019

    The "Click here to view the download page." link does not work.

    Then this page:
    CA Service Operations Insight Solution & Patches - CA Technologies
    doesn't work either.

    Then what happened to all the SOI Connectors page?
    CA Service Operations Insight Connectors - CA Technologies

    It's down to 6 things? Where's the Spectrum Connector info?


    ------------------------------
    Daniel Blanco
    Enterprise Tools Architect
    Alphaserve Technologies
    ------------------------------


  • 2.  RE: Latest patch download link not working

    Posted 10-15-2019 02:28 AM
    Hi Dan,

    all download pages are currently undergoing a review due to the changes of included Java runtime versions.
    Since Oracle changed the licensing of imbedded JRE/JDK CA is not allowed to distribute code that contains these versions.
    Thus, access to all download pages was temporarily removed.
    Step by step the SW comes back including a new version of JRE/JDK.

    Michael

    ------------------------------
    Customer Success Architect
    CA Deutschland GmbH (a Broadcom company)
    ------------------------------



  • 3.  RE: Latest patch download link not working

    Posted 10-15-2019 09:06 AM
    Thanks Michael. Any eta on when it will be ready?

    ------------------------------
    Daniel Blanco
    Enterprise Tools Architect
    Alphaserve Technologies
    ------------------------------



  • 4.  RE: Latest patch download link not working

    Posted 12-24-2019 10:51 AM
    Looking at this page today and it still doesn't work.
    https://casupport.broadcom.com/download-center/solution-detail.html?aparNo=SO09444&os=WINDOWS
    The page doesn't show anything. All the text is hidden as I have to hit Ctrl+A to see the text and the Download Solution button doesn't do anything.

    ------------------------------
    Daniel Blanco
    Enterprise Tools Team Architect
    DBlanco@alphaserveit.com
    ------------------------------



  • 5.  RE: Latest patch download link not working

    Posted 12-25-2019 03:38 AM

    Hello. Please use this link.
    ftp://ftp.ca.com/CAproducts/SAM/nt/GA/
    Best Regards. Yu




  • 6.  RE: Latest patch download link not working
    Best Answer

    Posted 12-26-2019 08:56 AM
    Hi Dan,
    The SOI 4.2 patches can be found here:
    https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-service-operations-insight-solutions-and-patches.html?intcmp=searchresultclick&resultnum=2?intcmp=searchresultclick&resultnum=2

    The connector's are located here:
    https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-service-operations-insight-connectors.html?r=2

    Thanks
    Shaheen


  • 7.  RE: Latest patch download link not working

    Posted 19 days ago
    Hello Shaheen,
    Just FYI I tried today and the SO09444 link is broken.
    I was able to get the patch from Yu's ftp link but someone should fix this already.
    When you click on it you just get a "Broadcom 1" pop up message and next page is all messed up. The other two patches work fine.

    Then get this:


    ------------------------------
    Daniel Blanco
    Enterprise Tools Team Architect
    DBlanco@alphaserveit.com
    ------------------------------



  • 8.  RE: Latest patch download link not working

    Posted 19 days ago
    Hi Dan,
    Sorry for the inconvenience! I'll notify the back line engineers responsible for this and have them fix it.

    Thanks
    Shaheen


  • 9.  RE: Latest patch download link not working

    Posted 11 days ago
    Hi Dan,
    I found the old way of downloading the solution and product still exists and works for me, please try and see if that works.

    - To download the patch
    - https://support.broadcom.com/enterprise-software
    - select "Product Downloads"
    - On the next window type Service Operation Insight on the search your product field
      and select Service Operation Insight
    - On the next window you'll find two tab, Product Download and Solution Download
    - On the solution download tab select 4.2 and it should provide you a list of the patches, select the right one for download
    Thanks
    Shaheen