Service Operations Insight

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  • 1.  INTEGRATION UIM - OI SAAS

    Posted Oct 21, 2020 06:08 PM
    perform the integration between the UIM and the OI in SaaS according to the document https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-operational-intelligence-saas/SaaS/ integration / integrate-ca-products / add-ca-uim.html
    However, I do not see that the UIM alerts reach OI, I leave the image of the configuration that I perform in the OI CONnector probe since according to Broadcom the tenant ID is no longer necessary, I appreciate if someone who has already made it can me help.



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    Senior Consultant
    Esoft
    Colombia
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  • 2.  RE: INTEGRATION UIM - OI SAAS

    Broadcom Employee
    Posted Oct 22, 2020 01:35 AM
    Hi Luis

    good day.
    It seems your configuration is missing some parts. Attaching a screenshot of a working config:
    You are missing your tenantId and ingestion points.

    HTH





  • 3.  RE: INTEGRATION UIM - OI SAAS

    Posted Oct 22, 2020 10:38 AM
    Friend, thanks for your answer, but I opened a case to broadcom to request the Tenant ID and they closed it indicating that it was no longer necessary but I think it is still necessary, do you know where I can get that data from myself?

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    Senior Consultant
    Esoft
    Colombia
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  • 4.  RE: INTEGRATION UIM - OI SAAS

    Broadcom Employee
    Posted Oct 22, 2020 11:10 AM
    Hi Luis


    HTH
    Nestor



  • 5.  RE: INTEGRATION UIM - OI SAAS

    Posted Oct 22, 2020 12:56 PM
    Thanks for your help friend I already have the tenant id and configure the values similar to how you have them but it still does not work and I have this alert in UIM. is jarvis url unique for everyone? 



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    Senior Consultant
    Esoft
    Colombia
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  • 6.  RE: INTEGRATION UIM - OI SAAS

    Broadcom Employee
    Posted Oct 22, 2020 01:05 PM
    Hi Luis, validate your entries from the GUI - validate connection details.
    Please, also open a support ticket to open an investigation track on this
    Cheers
    Nestor