IT Process Automation

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  • 1.  SDM 17.3 and ITPAM 4.3.05 - Delayed Server Response

    Posted Oct 22, 2020 04:05 AM
    Hello Community,

    i am trying to integrate the CA ITPAM 4.3.05 with CA SDM 17.3.
    I have configured the ITPAM Options in SDM but when i want to create a new Macro (Type: Execute CA IT PAM Action) i get a "Delayed Server Response" message when i try to choose the corresponding ITPAM process (click on CA IT PAM Definition).

    The links that i have used in the ITPAM Options are working and the ITPAM is up and running.

    In the stdlog i can not find any error message regarding the "Delayed Server Response".
    ITPAM was configured with and without SSL support, the error happens on both configurations.

    Do you have an ideas what i can check?

    Regards
    Sebastian


  • 2.  RE: SDM 17.3 and ITPAM 4.3.05 - Delayed Server Response

    Posted Oct 23, 2020 04:22 AM
    Hello Community,

    the problem is solved.

    With the help of wireshark on the SDM server is was able to see that the SDM unsuccessfully wants to connect to the EEM server.
    The reason was a wrong value in the option "caextwf_eem_hostname".
    Original Message