There can be tremendous value in detail and clarity.
Your update helps in that regard:
alarms in alarm sub console of IM are not coming in repeated mode .
Only the emails are coming repeatedly whenever the cpu/disk threshold are breached .
Based on that the probe side configuration is correct since only one alarm show up.
So the problem is:
three email notifications for the same alarm are being received.
This sets the focus to:
what is sending the emails?
Are all three from the same source?
How is nas configured to process these alarms?
For example nas can be configured to:
repost the alarm with a subject 'email' so the emailgtw probe picks it up and processes
it can also be configured to email the alarm
If both are set then there will be two emails.
need to check the config for nas for these alarms and emailgtw or whatever is sending the emails
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Support Engineer
Broadcom
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Original Message:
Sent: 07-25-2019 08:58 AM
From: MADANRAJ SIVAGNANAM
Subject: we have received an alert repeatedly in CA UIM .
Severity : critical
Host Name : CHEHADDAT06
IP : 192.168.183.79
Element : Disk
Message : Disk free on chehaddat06.npci.org.in on /Hadoop is now 0%, which is below the error threshold (10%) out of total size 2367.1 GB
Time : 07/23/19 19:10:24
Probe : cdm
this alert came 3 times ....
Original Message:
Sent: 07-25-2019 05:56 AM
From: Franklin D'souza
Subject: we have received an alert repeatedly in CA UIM .
Hi Amar,
But for one robot we are receiving alerts continuously like cpu alert 3 times disk 3 times ...
cpu profile still shows on_arrival , please set overdue age on that
For the disk are you getting exactly same emails with threshold values breached same or different values .Its possible the values are different and you think its duplicate
Its difficult to analyse without additional /snapshot logs .
If issue persists suggest open a ticket
Original Message:
Sent: 07-25-2019 04:22 AM
From: MADANRAJ SIVAGNANAM
Subject: we have received an alert repeatedly in CA UIM .
pls check them and let me know Franklin ... Thanks
Original Message:
Sent: 07-25-2019 02:28 AM
From: Franklin D'souza
Subject: we have received an alert repeatedly in CA UIM .
Hi
Can you post the AO profile configiuration used to send email related to this cdm probe .
Also do you have multiple nas AO profiles related to this server for email ?
Original Message:
Sent: 07-25-2019 02:19 AM
From: MADANRAJ SIVAGNANAM
Subject: we have received an alert repeatedly in CA UIM .
No only one nas .
we have not deployed mcs for cdm
Original Message:
Sent: 07-23-2019 01:54 AM
From: Luc Christiaens
Subject: we have received an alert repeatedly in CA UIM .
- do you have more than 1 nas? (that could play ping-pong with your messages)
- did you deploy, via MCS, the "setup cdm (extended)" and customized profiles (=thresholds) via the 9.0.2 operator console "alarm policies"? (I had the case that I received for a critical threshold also an alarm for major and another one for warning)
Original Message:
Sent: 07-19-2019 02:25 AM
From: MADANRAJ SIVAGNANAM
Subject: we have received an alert repeatedly in CA UIM .
we have received an alert repeatedly in CA UIM for cpu , disk and memory . what is reason for this and how to resolve this ?