Fault Alarm in Relationship Viewer Portlet

[Andre Fahmi]

Hi Community, 

In Relationship Viewer, we got a fault alarm message, but when we click "Show Alarms" it doesn't showing any alarm. These devices are in good condition, no alarm at all. 

I have searched in USM and IM Alarm Console (in case the alarms are not syncronize), but didn't find any alarms that contains "Fault" or something like that.

Please check the attachments.

Thank you.

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Best Regards,

André
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[Franklin Ravi D'souza]

Hi Andre

What version of UIM and nas probe running in your environment 

Article title: Topology view of Network Device (Relationship Viewer portlet) on USM shows incorrect alarm status
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=4857

->Please check if below affects your use case 
https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/using-ump/the-relationship-viewer-portlet/topology-and-root-cause-analysis#TopologyandRootCauseAnalysis-HubAlarmForwardingandNASAlarmReplication

[Andre Fahmi]

Hi Franklin,

Our CA UIM version is 8.5.1 with nas probe version 9.0.3

I opened hub queues from primary hub and found that queue alarm and nas from remote hub were in unchecked condition. After I checked both of them, the state were back to normal, no fault state, but some devices are missing from the topology. 

Group that I showed in the original post had 3 network devices, but now it only appears 2 network devices. Any solution?

Thank You.

[Franklin Ravi D'souza]

Hi Andre

Try with deactivate /activate topology_agent and relationship_ship services probes

[Andre Fahmi]

Hi Franklin,

I have tried to deactivate/activate those probes, but the devices still not show.

Thank You.

[Franklin Ravi D'souza]

Hi Andre

Please check below link/KB's to recheck your configuration if correctly setup or nodes responding to snmp ?

https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/using-ump/the-relationship-viewer-portlet/topology-and-root-cause-analysis

Article title: Why doesn't my RelationshipViewer topology look like I expect?

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=34705

Article title: Not receiving any fault correlation or root cause analysis alarms

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=36853


If issue persists suggest to create support ticket

[Andre Fahmi]

Hi Franklin,

So, yesterday I deactivated / activated probe topology_agent and relationship_services and nothing happened, then I checked it again today (without restarting those probes) and see that some of the groups have got their devices back in the topology. But there are two groups that still remain not showing all of devices. 

Thanks for your help, I think I must open a case to support.

Best Regards,

Andre