Unable Login ITPAM console

[Legacy User]

Good morning to all communitie,

 

I'm having this issue when I'm trying to login I'm unable to get in ITPAM. The console doesn't do anything.

In the c2o.log file I have this errors:

 

2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] c2oworkflows is already adjusted or needs not adjustment
2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] Event is already adjusted or needs not adjustment
2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] ActivityInstanceInfo is already adjusted or needs not adjustment
2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] c2ocommanderobjectsArchive is already adjusted or needs not adjustment
2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] GlobalDatasetLock is already adjusted or needs not adjustment
2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] Adjustment done for database itpamlib.......
2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.InsertAndValidateDBUniqueness] [           main] The database type:runtimeLib is unique to the orchestrator
2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Database adjustment done****
2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Closing DB connection to: runtimeLib
2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.server.ServerController] [           main] Time taken for DBAdjustment : PAMRuntimeDB547 ms.
2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Trying to get datasource/connection
2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Datasource initializes, got connections
2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] dbMappingFile >>>>mssql
2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODBUtil] [           main] Reading C2ODefinition XML at the path  E:\Program Files\CA\PAM\server\c2o\.c2orepository\.c2oserverresources\xml\C2ODBDefinition.xml
2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Starting Database adjustment**** ITPAMQUEUES
2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.ddlgenerator.InsertAndValidateDBUniqueness] [           main] The database type:itpamqueues is unique to the orchestrator
2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Database adjustment done****
2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Closing DB connection to: itpamqueues
2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.server.ServerController] [           main] Time taken for DBAdjustment : PAMJMSQueuesDB47 ms.
2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.server.ServerController] [           main] DDL update completed
2019-02-22 09:43:45,662 ERROR [STDERR] [ Initialization] SLF4J: Class path contains multiple SLF4J bindings.
2019-02-22 09:43:45,662 ERROR [STDERR] [ Initialization] SLF4J: Found binding in [vfszip:/E:/Program Files/CA/PAM/common/lib/slf4j-jboss-logging.jar/org/slf4j/impl/StaticLoggerBinder.class]
2019-02-22 09:43:45,662 ERROR [STDERR] [ Initialization] SLF4J: Found binding in [vfszip:/E:/Program Files/CA/PAM/server/c2o/ext-lib/activemq-all-5.8.0.jar/org/slf4j/impl/StaticLoggerBinder.class]
2019-02-22 09:43:45,662 ERROR [STDERR] [ Initialization] SLF4J: See http://www.slf4j.org/codes.html#multiple_bindings for an explanation.
2019-02-22 09:43:45,662 ERROR [STDERR] [ Initialization] SLF4J: Actual binding is of type [org.slf4j.impl.Log4jLoggerFactory]
2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: Class path contains multiple SLF4J bindings.
2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: Found binding in [vfszip:/E:/Program Files/CA/PAM/common/lib/slf4j-jboss-logging.jar/org/slf4j/impl/StaticLoggerBinder.class]
2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: Found binding in [vfszip:/E:/Program Files/CA/PAM/server/c2o/ext-lib/activemq-all-5.8.0.jar/org/slf4j/impl/StaticLoggerBinder.class]
2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: Found binding in [bundleresource://4.fwk1447712022/org/slf4j/impl/StaticLoggerBinder.class]
2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: See http://www.slf4j.org/codes.html#multiple_bindings for an explanation.
2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: Actual binding is of type [org.ops4j.pax.logging.slf4j.Slf4jLoggerFactory]

 

I look for in the discussions of the communities the error I got, but it seems a little bit different because it doesn't show problems of ports or java process.

 

I try to stop the ITPAM service and get this error:

 

 

I found this discussions and try the solutions tips but the error doesnt' solve:

 

Unable to open ITPAM console after login 

Error 1053: the service did not respond to the sta - CA Knowledge 

 

Attached the complete c2o.log file

Thanks for the help you can give me.

 

Increased the PAM logs following this instruccions and attached the logs updated.

CA Process Automation: Increase logging levels, fi - CA Knowledge 

 

Carlos.

 

#itpam

#processautomation

#processautomation4.3.01

#pamconsole

#pam

 

Attached the files requested by Andy_Thompson

Attachment(s)

c2o(2).log.zip   1 KB 1 version

c2o(3).log.zip   6 KB 1 version

boot(2).log.zip   48 KB 1 version

c2ow(1).log.zip   265 B 1 version

installation.log.zip   31 KB 1 version

OasisConfig.properties_2.zip   5 KB 1 version

[Andrew Thompson]

The SLF4J errors are normal and can be ignored.  And the error you get when stopping the service can happen and seems to be a java problem.  But regardless neither of those would cause PAM to not work.

 

What exactly are you seeing when typing in the PAM URL?  (http://hostname:8080/itpam)

 

I do see some errors regarding finding the heartbeat of the domain and also some jdbc errors.  So perhaps it is a database connection problem?  When you installed PAM, did you create the databases in the install successfully?  You might attach the installation.log found in the server\c2o directory and also the OasisConfig.properties file found in the server\c2o\.config folder.  If you would rather open a support case on this, we can assist you there as well.

[Legacy User]

When I try to log in with pamadmin user in the console doesn't do anything. The version of CA PAM is 4.3.SP01

 

 

The PAM application has a couple of years running normally but on 14th February doesn't work anymore because the inside configuration processes stop executing. The DB works well and db admin told me it doesn't saw any related errors in it.

The attached files is in the original question.

[Andrew Thompson]

I'm concerned about these errors which seem database related:

 

2019-02-22 11:07:01,756 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [ Timer-31] Exception occurred while sending the HEARTBEAT -
com.optinuity.c2o.util.C2OException: Client error while sending message - Response status code while sending message is : HTTP/1.1 500 Server Error
at com.optinuity.c2o.transport.Client.sendMessage(Client.java:596)
at com.optinuity.c2o.c2oserver.ServerManager.performConfigTimerOperation(ServerManager.java:3540)
at com.optinuity.c2o.c2oserver.ServerManager.access$1100(ServerManager.java:247)
at com.optinuity.c2o.c2oserver.ServerManager$9.run(ServerManager.java:2130)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)

 

2019-02-22 11:07:02,615 ERROR [com.ca.connector.impl.util.DBObjectPersistentMap] [HeartBeat Timer] The object is already closed [90007-147]
org.h2.jdbc.JdbcSQLException: The object is already closed [90007-147]
at org.h2.message.DbException.getJdbcSQLException(DbException.java:327)
at org.h2.message.DbException.get(DbException.java:167)
at org.h2.message.DbException.get(DbException.java:144)
at org.h2.message.DbException.get(DbException.java:133)
at org.h2.jdbc.JdbcConnection.checkClosed(JdbcConnection.java:1330)
at org.h2.jdbc.JdbcConnection.checkClosed(JdbcConnection.java:1308)
at org.h2.jdbc.JdbcConnection.createStatement(JdbcConnection.java:164)
at com.ca.connector.impl.util.DBObjectPersistentMap.getObjectFromDB(DBObjectPersistentMap.java:124)
at com.ca.connector.impl.util.DBObjectPersistentMap.get(DBObjectPersistentMap.java:103)
at com.ca.ucf.container.ModuleWrapper.getWrapperState(ModuleWrapper.java:140)
at com.ca.ucf.container.ModuleWrapper$HeartBeatThread.run(ModuleWrapper.java:3585)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)

 

The installation logs seems to show that you connect to the database as the mdbadmin and then later it seems to report that the mdbadmin login is invalid.  Perhaps there is an intermittent problem with the database?

 

Additionally, with the login/password not doing anything on the user console screen, you might open java control panel (from the Windows Start Menu) and on the Advanced tab, enable the console.  This should popup a java screen when you type in the userid/password in the browser and might give some details about the problem.

[Legacy User]

The installation log has date from 2017, so I think this is not the principal problem even so could be a problem with the DB. So let me try to restart everything from the beginning including restart DB in order to get all the variables to get and fix the problem.

[Legacy User]

The problem was solved but without the original describe errors, because, it seems that in the PAM server configured a new network card, but with wrong data and when the PAM services try to connect through this got confflict with the principal one. So the admin servers configure the new network card with the corrects FQDN and URL domines and PAM services start up correctly.

 

Thanks for taking the time to help us Andy_Thompson

 

Regards

Carlos