Hi, Thanks for the feedback...
I enabled the scheduled task, let it start and then disabled the next one via Restman (as I couldn't login via PM), so it's not the frequency. It's just the first sync which brings the node to its knees. More resource was thrown at it, but made little difference.
Regards
Vince
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Senior Architect
Apiida AG
Https://www.apiida.com------------------------------
Original Message:
Sent: 10-16-2019 02:10 AM
From: Alex Forsyth
Subject: Portal Sync API high CPU
It may be that you need to increase the time between syncs if you have not already done that. This is done on the gateway scheduled tasks and I believe there can be conflicts if one sync is not completed before the next sync is executed.
Regards, Alex.
Original Message:
Sent: 10-16-2019 02:04 AM
From: Vince Baker
Subject: Portal Sync API high CPU
Hi... I think that this particular case is really bad because the customer has some extremely large policies (one is 14MB)!!. They are also numerous. I do not believe that an initial sync has completed to be honest. I am going to force the SSPC to wait 30 minutes before killing and restarting the gateway in the hope it will finish and then afterwards successfully perform the deltas.
Anyway.. I will carry on with the investigations today.
Regards
Vince
------------------------------
Senior Architect
Apiida AG
Https://www.apiida.com
Original Message:
Sent: 10-16-2019 01:51 AM
From: Alex Forsyth
Subject: Portal Sync API high CPU
Hi Vince. This was definitely a performance issue in earlier releases when synchronization did all portal entities and not incremental changes. That logic was changed so that it was more performant so it does not surprise me that it would cause a performance issue if syncing everything.
Thank you for bringing this to my attention because it might be an issue another customer is facing after an upgrade that has remained unexplained up until this point. I will look into the defect mentioned to get an more detail and an update on fix for 4.4.
Regards, Alex.
Original Message:
Sent: 10-15-2019 05:26 AM
From: Vince Baker
Subject: Portal Sync API high CPU
OK, so partly answering my own question here.
https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=137191
However, I'd like to know if anyone here has had the same issue.
Regards
Vince
------------------------------
Senior Architect
Apiida AG
Https://www.apiida.com
Original Message:
Sent: 10-15-2019 02:53 AM
From: Vince Baker
Subject: Portal Sync API high CPU
Hi,
Does anyone have any information about a bug/known-issue with the "Portal Sync API" Scheduled Task which causes it to sync ALL items and causes high CPU usage? (4.2 portal)
Regards
Vince
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