Symantec Privileged Access Management

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RDP Transparent Login script fails after upgrade

  • 1.  RDP Transparent Login script fails after upgrade

    Posted 05-28-2020 05:58 PM
    Hello everyone,

    We have upgraded PAM from version 2.8.4.1 to version 3.3.1, and the RDP transparent login script isn't working anymore for accessing RSA Console using Internet Explorer anymore. Before the upgrade, the same script worked.

    The debug window is also shutting down and not showing us any output when we try to run it.

    Did anyone have experience with IE RDP Transparent Login scripts failing once upgraded to newer version? What would be your recommendation?

    Best regards,

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    Nikola Milosavljevic
    Security Consultant
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  • 2.  RE: RDP Transparent Login script fails after upgrade

    Posted 05-29-2020 04:01 PM
    Have you tried connecting to the Windows server with Learn Mode and running the script?  If so, does it still work?  If you haven't please do so.  You should also check out KB article 47077, "How-to: Troubleshooting RDP Application Transparent Login".  Make sure that there is nothing it suggests that fails.

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    Principal Support Engineer
    Broadcom
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  • 3.  RE: RDP Transparent Login script fails after upgrade

    Posted 05-29-2020 05:29 PM
    Hi Edward,

    Yes, unfortunately version 3.3.1 has broken Debug Mode(KB Article Debug Mode bug) and at the moment we can't upgrade to 3.3.2 nor 3.4.

    But i think that it shouldn't fail by default, are there any significant changes in version 3.3.1 that would cause the Script to fail? On the other RDP transparent login script we are now seeing that the script loops and never presses enter as it did in version 2.8.4.1.

    Are there any issues with the Transparent Login in 3.3.1 or have there been any changes to commands/processing from the previous version?

    Thanks.

    Best regards,

    ------------------------------
    Nikola Milosavljevic
    Security Consultant
    ------------------------------