Hi All,
Here are the error logs :-
2021/09/03 13.22.49.430 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [PatchUtil] Un-Cazing zip file : "E:\\filestore\utils\ApplyPTF\CAZIPXP.EXE" -u "D:\Program Files\CA\Service Desk Manager\patches\cum3\MSSQL_MDB.CAZ"
2021/09/03 13.22.49.435 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [ActiveProcessHolder] In Process Monitor. Monitoring : java.lang.ProcessImpl
2021/09/03 13.22.49.435 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [ActiveProcessHolder] Start Monitor. Process ID (PID): 6152
2021/09/03 13.22.49.450 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [CommonProcessUtilities]
2021/09/03 13.22.49.450 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [CommonProcessUtilities] Computer Associates CAZIPXP Version 1.8
2021/09/03 13.22.49.450 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [CommonProcessUtilities]
2021/09/03 13.22.49.451 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [CommonProcessUtilities] Uncompressing D:\Program Files\CA\Service Desk Manager\patches\cum3\MSSQL_MDB.CAZ ...
2021/09/03 13.22.49.451 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [CommonProcessUtilities] findcommon.bat
2021/09/03 13.22.49.452 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [CommonProcessUtilities] Error creating or opening D:\Program Files\CA\Service Desk Manager\patches\cum3/findcommon.bat [5:Access is denied.]
2021/09/03 13.22.49.453 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 6152
2021/09/03 13.22.49.453 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [CommonProcessUtilities] Command terminated with error
2021/09/03 13.22.49.453 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [PatchUtil] Going to sleep for [ 180000] millis after un-cazing patch.
2021/09/03 13.25.49.457 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [PatchUtil] Executing next command after Un-cazing.
2021/09/03 13.25.49.466 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [ActiveProcessHolder] In Process Monitor. Monitoring : java.lang.ProcessImpl
2021/09/03 13.25.49.466 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [ActiveProcessHolder] Start Monitor. Process ID (PID): 8552
2021/09/03 13.25.49.637 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [CommonProcessUtilities] The syntax of the command is incorrect.
2021/09/03 13.25.49.639 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 8552
2021/09/03 13.25.49.640 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [CommonProcessUtilities] Command terminated with error
2021/09/03 13.25.49.640 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [SDMPatch] Copying log files from D:\Program Files\CA\Service Desk Manager\patches\cum3 to C:\Users\ADMINM~2\AppData\Local\Temp\casm\Patching\17_3_20210903_131732\SDM_MDB_20210903_132549
2021/09/03 13.25.49.661 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [SDMPatch] Log files copied successfully to C:\Users\ADMINM~2\AppData\Local\Temp\casm\Patching\17_3_20210903_131732\SDM_MDB_20210903_132549
2021/09/03 13.25.50.346 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [SDMPatch] Log files copied successfully to C:\Users\ADMINM~2\AppData\Local\Temp\casm\Patching\17_3_20210903_131732\SDM_MDB_20210903_132549
2021/09/03 13.25.55.436 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [SDMPatch] Log files copied successfully to C:\Users\ADMINM~2\AppData\Local\Temp\casm\Patching\17_3_20210903_131732\SDM_MDB_20210903_132549
2021/09/03 13.25.55.436 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [SDMPatch] Exit code of SDM MDB script : 255
2021/09/03 13.25.55.438 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [ProgressPage] ProgressPage - Task Changed Applying CA Service Desk Manager MDB Update(s) : 17.3
2021/09/03 13.25.55.438 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [ProgressPage] Task State Changed. TaskID: task.sdm.patch.mdb.17.3,Applying CA Service Desk Manager MDB Update(s) : 17.3 , Old State: running, New State:failed
2021/09/03 13.25.55.438 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [DeployThread] Saving task status to DB for task task.sdm.patch.mdb.17.3
2021/09/03 13.25.55.438 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [DeployThread] Saving task 'task.sdm.patch.mdb.17.3' status to DB ....
2021/09/03 13.25.55.438 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [DatabasePersister] Saving component install state to database.
2021/09/03 13.25.55.438 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [DatabasePersister] Insert/Update Parameters: productCode (0); currVersion (17.3); status(failed); packageId(task.sdm.patch.mdb.17.3)
2021/09/03 13.25.55.453 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [DatabasePersister] Query Parameters: lower(machineName) - (ui2qcaap009x); lower(packageid) - (task.sdm.patch.mdb.17.3); productCode(0)
2021/09/03 13.25.55.453 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [DatabasePersister] al_cdb_componentinstallstate count 1
2021/09/03 13.25.55.453 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [DatabasePersister] Update to al_cdb_componentinstallstate successful
2021/09/03 13.25.55.453 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [DeployThread] Task 'task.sdm.patch.mdb.17.3' status saved to DB ....
2021/09/03 13.25.55.453 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [ProgressPage] ProgressPage - Task Error.
2021/09/03 13.25.55.453 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [ProgressPage] Task Error. TaskID: task.sdm.patch.mdb.17.3,Applying CA Service Desk Manager MDB Update(s) : 17.3
2021/09/03 13.26.09.532 WARN [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [Messages] Unable to find resource task.sdm.patch.mdb.17.3 in bundle com/ca/smsi/installui/resources/ui/configui
2021/09/03 13.26.09.547 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [SDMPatch] Copying log files from D:\Program Files\CA\Service Desk Manager\patches\cum3 to C:\Users\ADMINM~2\AppData\Local\Temp\casm\Patching\17_3_20210903_131732\SDM_MDB_20210903_132549
2021/09/03 13.26.09.563 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [SDMPatch] Log files copied successfully to C:\Users\ADMINM~2\AppData\Local\Temp\casm\Patching\17_3_20210903_131732\SDM_MDB_20210903_132549
2021/09/03 13.26.10.016 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [SDMPatch] Log files copied successfully to C:\Users\ADMINM~2\AppData\Local\Temp\casm\Patching\17_3_20210903_131732\SDM_MDB_20210903_132549
2021/09/03 13.26.14.079 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [SDMPatch] Log files copied successfully to C:\Users\ADMINM~2\AppData\Local\Temp\casm\Patching\17_3_20210903_131732\SDM_MDB_20210903_132549
2021/09/03 13.26.14.079 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.3 ] [Task] inside initErrMap() generic. This method should be overloaded if possible
2021/09/03 13.26.15.079 INFO [DeployThread] [DeployThread] task.sdm.patch.mdb.17.3 : failed
2021/09/03 13.26.15.079 INFO [DeployThread] [DeployThread] Abort requested while running task: Applying CA Service Desk Manager MDB Update(s) : 17.3
2021/09/03 13.26.37.924 DEBUG [main] [InstallerUI] Copying to D:\Program Files\CA\SC\logs202109031326
2021/09/03 13.26.37.924 DEBUG [main] [InstallerUI] Copying from C:\Users\ADMINM~2\AppData\Local\Temp\casm
2021/09/03 13.26.39.377 DEBUG [main] [InstallerUI] Copying of logfile is done!!
Regards,
sachin mishra
Original Message:
Sent: 08-12-2021 04:55 AM
From: Peter Schmidt
Subject: 17.3 Installation CA Service Desk - runs in error
Hi Carlos,
thanks.
Meanwhile I checked it with an local-local admin user.
But the problem remains the same.
Support could reproduce it in parts and we are anlyzing it.
Thanks and regards,
Peter
Original Message:
Sent: 08-12-2021 03:43 AM
From: Carlos Labarta
Subject: 17.3 Installation CA Service Desk - runs in error
Hi Peter,
sometimes I see this kind of issues... Normally are related to security policies....
You can try to install with a local administrator user (not domain user).
Thanks and Regards,
Carlos
Original Message:
Sent: 08-11-2021 03:31 AM
From: Peter Schmidt
Subject: 17.3 Installation CA Service Desk - runs in error
Hi Paul,
I opened CASE 32810126 for it.
I hope to get it cleared timely.
I'll keep you informed.
Thanks and regards,
Peter
Original Message:
Sent: 08-10-2021 02:34 PM
From: PAUL COCCIMIGLIO
Subject: 17.3 Installation CA Service Desk - runs in error
Seems like some sort of permissions issue.
I presume you launched the SDM 17.3 installer with 'Run as Administrator' and you are logged into the server as the local administrator?
------------------------------
Paul Coccimiglio
Original Message:
Sent: 08-10-2021 10:56 AM
From: Peter Schmidt
Subject: 17.3 Installation CA Service Desk - runs in error
Hi,
at customer I'm trying to install CA Service Management on new machine.
Windows 2019 64 Bit, SQL-Server 64 Bit, German
First steps ar runnung ok but when it tries to update MDB it dies with errors listed below.
Rerun does not help.
Resources are fresh downloaded. I unpacked the iso and stared installation from path (without any blanks).
Extract of install.log:
2021/08/10 16.44.26.591 DEBUG [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [DatabasePersister] Query Parameters: lower(machineName) - (win0860); lower(packageid) - (task.sdm.patch.mdb.17.3); productCode(0)
2021/08/10 16.44.26.591 INFO [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [DatabasePersister] al_cdb_componentinstallstate count 1
2021/08/10 16.44.26.592 DEBUG [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [DatabasePersister] Update to al_cdb_componentinstallstate successful
2021/08/10 16.44.26.593 INFO [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [DeployThread] Task 'task.sdm.patch.mdb.17.3' status saved to DB ....
2021/08/10 16.44.26.593 DEBUG [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [ProgressPage] ProgressPage - Task Error.
2021/08/10 16.44.26.593 DEBUG [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [ProgressPage] Task Error. TaskID: task.sdm.patch.mdb.17.3,CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3
2021/08/10 16.45.38.660 WARN [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [Messages] Unable to find resource task.sdm.patch.mdb.17.3 in bundle com/ca/smsi/installui/resources/ui/configui
2021/08/10 16.45.38.664 INFO [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [SDMPatch] Copying log files from D:\Program Files (x86)\CA\Service Desk Manager\patches\cum3 to C:\Users\u805082\AppData\Local\Temp\casm\Patching\17_3_20210810_163731\SDM_MDB_20210810_164408
2021/08/10 16.45.38.769 INFO [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [SDMPatch] Log files copied successfully to C:\Users\u805082\AppData\Local\Temp\casm\Patching\17_3_20210810_163731\SDM_MDB_20210810_164408
2021/08/10 16.45.40.652 INFO [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [SDMPatch] Log files copied successfully to C:\Users\u805082\AppData\Local\Temp\casm\Patching\17_3_20210810_163731\SDM_MDB_20210810_164408
2021/08/10 16.45.56.131 INFO [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [SDMPatch] Log files copied successfully to C:\Users\u805082\AppData\Local\Temp\casm\Patching\17_3_20210810_163731\SDM_MDB_20210810_164408
2021/08/10 16.45.56.131 DEBUG [DeployThread: CA Service Desk Manager-MDB-Aktualisierungen werden angewendet: 17.3 ] [Task] inside initErrMap() generic. This method should be overloaded if possible
2021/08/10 16.45.57.131 INFO [DeployThread] [DeployThread] task.sdm.patch.mdb.17.3 : failed
Error creating or opening D:\Program Files (x86)\CA\Service Desk Manager\patches\cum3/findcommon.bat [5:Zugriff verweigert] (access denied)
When I'm trying to start the batch from from powershell - access is not denied.
Would be great to get some help.
Regards,
Peter