Clarity Service Management

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importing AD user images

  • 1.  importing AD user images

    Posted 08-23-2019 09:38 AM
    Hello everyboy,
    I'm trying to use pdm_ldap_sync and pdm_ldap_import to sync user accounts profile pictures from AD. We used an internally developed tool to import the accounts themselves a long time ago.
    I've setup the required options. Now, when I run the pdm_ldap_sync command, it seems to sync the changes. It even does create new contacts - although I thought I need to use the pdm_ldap_import for that!
    When I try to run pdm_ldap_import, I get the following output:

    C:\Program Files (x86)\CA\Service Desk Manager\bin>pdm_ldap_import -n "*****.****"
    pdm_ldap_sync: Starting...
    pdm_ldap_import: LDAP where clause = "ldap_domain = '*****.****' AND userid='%'"
    pdm_ldap_import: Contact where clause = "ldap_dn = ?"
    pdm_ldap_import: Method got_record in Ldap_Catcher failed (LDAP agent not found)

    My questions are:
    - Why I still can't see the user pictures in xflow?
    - Any idea how to resolve the error with the import command?


  • 2.  RE: importing AD user images

    Posted 08-26-2019 04:36 AM
    I managed to overcome the previous problem and run the import and sync commands successfully. However, it still doesn't sync the user profile pictures to xflow. Any ideas what could be the reason?