CA Service Management

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catalog offerings -Service Point

  • 1.  catalog offerings -Service Point

    Posted Jun 25, 2021 10:01 AM
    Hi Team
    We have created a New Test setup which is a replica of the production environment. The Env is as follows
    - Service desk  -Server 1- 17.3 RU03 patch
    - catalog server 
    - search server 

    The installation went fine of all the components but when we click on MORE in service point , I cannot see the service offerings. 

    Steps taken- 
    1- checked the SLCM hostname in the database - it is there 
    2) Service catalog is set to yes  in the configuration 
    3) All the post-installation steps has been performed successfully
    4) rebuilding of Indexes and has been done 
    5) I can see these offerings in the elastic search .

    Any idea and feedback . Has anyone seen this

    thanks

    Santhosh