Broadcom is proposing that whenever a customer needs files older than a few months, the customer must open a new case with Broadcom Support and request the specific files. Presumably if the customer does not already have a list of available components and versions, he must additionally request this list before indicating which specific files he needs.
This is not a viable solution.
- Opening a support ticket requires additional manual effort on our part, and adds unnecessary delay.
- Opening a support ticket adds unnecessary overhead for Broadcom Support, who already struggle to provide timely updates to cases.
- Our corporate web filters specifically block the file sharing sites that Broadcom uses to share files on a one-off basis. Getting an exception approved and implemented takes time, further delaying acquisition of the needed files.
When we need to download a software component during a critical situation, a delay of even a few minutes can be very costly.
The Broadcom downloads site should host all currently-supported versions of the software.I understand that Broadcom would like to streamline the download process for the typical customer, who may be interested only in the most recent version(s). Hiding most component versions and making customers ask for them specifically is the
wrong solution to this challenge. A better solution is to add a checkbox,
Show older versions. By default this box would be disabled. Customers who need to see older versions can do so, but most customers will see only what they need to see.
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