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Unable to get the CDM metrices in Operator console after upgrading to 20.3

  • 1.  Unable to get the CDM metrices in Operator console after upgrading to 20.3

    Posted 9 days ago
    Hi All,

    After upgrading to the latest version 20.3. We are now unable to get the QOS data in the Operator console for some of the servers. The data is showing in Dr.Nibus and Database. But we didn't see the CDM probe for the server and showing no metric.




    Please suggest us is there any way to get the data.

    Thanks,
    Gayathri.


  • 2.  RE: Unable to get the CDM metrices in Operator console after upgrading to 20.3

    Posted 9 days ago
    Hello Gayathri, there is a patch in 20.3.3 HF1 Patches for this.

    Kind regards,
    Britta


  • 3.  RE: Unable to get the CDM metrices in Operator console after upgrading to 20.3

    Posted 8 days ago
    Hi Britta,

    Thanks for response.

    Can you please specify what 20.3.3 HF1 patches will be work on the issue. As we deploy the ump_operatorconsole-2.1.0-HF2 but it wouldn't solve the issue.


  • 4.  RE: Unable to get the CDM metrices in Operator console after upgrading to 20.3

    Posted 8 days ago
    Hello Gayathri, this should be the one to resolve this:

    Hotfix: ump_operatorconsole_2.10_HF2.zip
    Release Date: 23 Apr 2021
    Applicable for: UIM 20.3.3

    This hotfix addresses the following:

    DE497695 : 32614886 - Golden Metrics - Availability and Reachability metrics are missing in Device Details of OperatorConsole

    But there is another community thread outlining another problem with this patch:

    Issues with UIM 2.3.3 HF1 | DX Infrastructure Manager (broadcom.com)

    Kind regards,
    Britta Hoffner


  • 5.  RE: Unable to get the CDM metrices in Operator console after upgrading to 20.3

    Broadcom Employee
    Posted 8 days ago
    All of the HF1 packages should be deployed ump_operatorconsole_2.10_HF2

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    Support Engineer
    Broadcom
    NY
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