Secondary HUB going down intermediately

[Puneeth Shivegowda]

Hello Team,

One of our secondary HUB application going down intermediately. Getting below error while connecting to IM.
Even same time telnet not listening locally for the port 48002(Telnet localhost/IP 48002), but could able to telnet PrimaryHUBIP 48002.

UIM Version:- 9.02
HUB Ver :- 7.97HF
HUB robot Ver :- 7.97HF

The below event is captured in application event logs. 
EventID:-1000
log :- Application

Faulting application name: hub.exe, version: 0.0.0.0, time stamp: 0x5d92f257
Faulting module name: hub.exe, version: 0.0.0.0, time stamp: 0x5d92f257
Exception code: 0xc0000005
Fault offset: 0x0000000000064256
Faulting process id: 0xe88
Faulting application start time: 0x01d5e2df4ba021e4
Faulting application path: D:\Program Files (x86)\Nimsoft\hub\hub.exe
Faulting module path: D:\Program Files (x86)\Nimsoft\hub\hub.exe
Report Id: 1c828c1c-51e6-47e3-95d8-857a1f1a1c12
Faulting package full name:
Faulting package-relative application ID:


Currently below measure are taken but no use. 

• Excluded installation directory from AV scan.
• Observed same issue even after AV turn off.
• Windows firewall is in disabled mode.
• Reinstalled the application.
• Upgraded the HUB and robot version from 7.96 to 7.97HF
   

Thanks in advance.

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Puneeth
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[Franklin Ravi D'souza]

Hi 

Please upgrade to Robot 7.97HF8 / hub 7.97HF6 from hotfix index if running at lower HF versions 

https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html?r=2

[Puneeth Shivegowda]

Dear Franklin,

Thanks for your early response.

The site is not reachable to download robot HF.  Please share an alternate link
HUB HF already updated to hub 7.97HF6.

ftp://ftp.ca.com/pub/UIM/UIM_Probe_Hotfixes/release_notes/robot_update-7.97HF8.txt

This site can't be reached

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Puneeth
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[Franklin Ravi D'souza]

Hi

The links are accessible from the hotfix index .Pls check if anything blocking ftp  download in your network

ftp://ftp.ca.com/pub/UIM/UIM_Probe_Hotfixes/robot_update-7.97HF8.zip

ftp://ftp.ca.com/pub/UIM/UIM_Probe_Hotfixes/release_notes/robot_update-7.97HF8.txt

Try to redeploy above robot HF  and hub HF again from archive on top of existing

[Puneeth Shivegowda]

Dear Franklin,

We updated the suggested HF's but still issue persisting. 

Kindly support.

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Puneeth
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[Gene Howard]

You might try uninstalling the hub, the visuall C++ runtime libraries from the added and remove programs.
restart the server.
Run the hub installer and update to the versions again and see if that helps.
If this is a VMware image that is from a Custom image for your company you may want to try doing a clean install of windows instead and seeing if that addresses the issue.

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Gene Howard
Principal Support Engineer
Broadcom
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[Gregg Stillwell]

As a rule if everything functions properly for some time, the software installation is OK. I had a similar issue when I had an IP conflict on a VCenter server. That being said I would validate Default Gateway, name to IP, DNS and hosts, Port conflict 48000-48002 and maybe disable AV altogether.

[Puneeth Shivegowda]

Dear Gene and Gregg,

Thanks for your responses.
Have done fresh installation and up-gradation by doing uninstall and reboot. but same issue exists.
As it a VMware image, Verifying at OS level as per your suggestions and let you know the status soon.

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Puneeth
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[Sid]

Hi Puneeth,
How did you fix still.
I too followed everything as above but the error is still there.

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HCL Technologies
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