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Automic v 12.2.3 hf1. trace dumps/log files

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  • 1.  Automic v 12.2.3 hf1. trace dumps/log files

    Posted 7 days ago

     Hello everyone,
    We have had an issue with V12.2.3.hf1 where it gets into a situation where we are constantly creating trace dumps/log files. We were on V12.2.0.hf2 and got into that same situation with trace dumps and were told to migrate to where we are today V12.2.3.hf1. We are now seeing those same type of trace dumps on that version I am a little worried that is a "norm" running V12 on Linux. Is there is no other way to get these dumps to stop other than an upgrade?



  • 2.  RE: Automic v 12.2.3 hf1. trace dumps/log files

    Posted 6 days ago
    Hello,

    I suggest you reinstall the agent.
    Else open a support ticket.

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    Regards,
    Carlos
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  • 3.  RE: Automic v 12.2.3 hf1. trace dumps/log files

    Posted 6 days ago
    There is another way to stop these dumps: The development at Automic must fix the root cause.

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    Automation Evangelist
    Fiducia & GAD IT AG
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    Mitglied des deutschsprachigen Automic-Anwendervereins FOKUS e.V.
    Member of the German speaking Automic user association FOKUS e.V.
    ------------------------------



  • 4.  RE: Automic v 12.2.3 hf1. trace dumps/log files
    Best Answer

    Posted 5 days ago
    We've noticed daily engine dumps from 12.0 and onwards too.

    Since we were also accustomed to engine dumps being rare and symptom of some serious issue with previous versions, we used to file tickets for those dumps arround the time we phased in 12.0. However, we quickly resigned to not pursuing these because often times we were told that the error messages in the dumps are benign.

    We have since started merely cataloging the messages from the dumps so we can quickly look up whether it's a known one or a new one, and we are ignoring dumps these days for the most part.

    I have mentioned this shortcoming in various spots. Alas, as of yet, no dice.

    Best regards,
    Carsten


  • 5.  RE: Automic v 12.2.3 hf1. trace dumps/log files

    Posted 5 days ago
    Thank you everyone for the suggestions, I will take some actions based on responses but it sounds like this is an issue with Automic.


  • 6.  RE: Automic v 12.2.3 hf1. trace dumps/log files

    Posted 12 hours ago
    Hi,
    I watched the same bahavior on V12 and I opened a call.
    Actually the bug should be fixed with 12.3 but it isn't.
    I've extended my ticket, so the search will go on.
    As soon as I get an answer from the Support I'll inform you.

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    Thx & rgds
    Christian
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