DX Operational Intelligence

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End of Service Announcement for DX Operational Intelligence 1.2.3, DX Operational Intelligence 1.3.2 inc. all Service Packs, all Languages

  • 1.  End of Service Announcement for DX Operational Intelligence 1.2.3, DX Operational Intelligence 1.3.2 inc. all Service Packs, all Languages

    Broadcom Employee
    Posted Jan 12, 2021 02:59 AM
    January 11, 2021

    CA Technologies, a Broadcom Company is continually working to improve our software and services to best meet the needs of our customers. In accordance with the Broadcom Support Policies here, please consider this email your written notification that we are discontinuing technical support for DX Operational Intelligence 1.2.3, DX Operational Intelligence 1.3.2 including all service packs and all languages effective July 30, 2021. This will allow our Development organization to more effectively focus its resources and add value to the future releases of DX Operational Intelligence. After July 30, 2021 Broadcom will continue to make self-service support available until the end of your current maintenance term.

    At this time, we encourage you to plan for the migration to DX Operational Intelligence 20.2.1 or a later version as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on DX Operational Intelligence please visit the DX Operational Intelligence pages at Support.

    As Broadcom would like to make your upgrade DX Operational Intelligence 20.2.1 as straightforward as possible, we are offering the following:
    • The latest supported Version/Release of DX Operational Intelligence, at no charge, as long as you have an active maintenance contract for DX Operational Intelligence.
    • Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the DX Operational Intelligence pages at Support.
    • Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your upgrade. Additional information can be found at https://www.broadcom.com/support/services-support. Please contact your account representative to receive a quote for such services.
    • Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office (https://www.broadcom.com/company/partners/ca-technologies).

    Your success is very important to us, and we look forward to continuing our successful partnership with you.

     

    Sincerely,

    The DX Operational Intelligence Product Team
    Broadcom