CA Service Management

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SMS integration with SD 12.9

  • 1.  SMS integration with SD 12.9

    Posted 01-19-2016 02:17 AM

    Hi,

     

    please let me know the per-requisites and procedures to integrate SMS with service desk 12.9.

     

    Kindly share the documents if available. please help.



  • 2.  Re: SMS integration with SD 12.9

    Posted 01-19-2016 02:37 AM

    Just like with Email, where you need a mail server to send Mail notificaitons, for CA SDM you'll need a SMS gateway/provider/application that can send your SMS first. Do you have anything setup in your installation ?



  • 3.  Re: SMS integration with SD 12.9

    Posted 01-19-2016 03:54 AM

    Hi,

     

    I have  SMS gateway which can send SMS.



  • 4.  Re: SMS integration with SD 12.9

    Posted 01-19-2016 04:07 AM

    Then you can integrate it with SDM by defining a new Notification Method. Look under the Implementation Guide and see how you can register a script that can take your Contacts' Phone number and sends an SMS through your GW API:

    Modify Notification Methods - CA Service Management - 14.1 - CA Technologies Documentation



  • 5.  Re: SMS integration with SD 12.9

    Posted 03-22-2018 03:03 AM

    Hello rkalidh,

     

    I have a similar requirement in which SMS notification is required on Mobile number. We have SMS gateway URL and credentials.

    If you have achieved this in your Task/requirement , kindly let me know.

    rkalidh87

    rkalidh

    Regards

    Sandeep kumar

    (+91 9826035725)

    sandeepkr@gujarat.gov.in



  • 6.  Re: SMS integration with SD 12.9

    Posted 03-22-2018 03:32 AM

    Hi Sunil,

     

    Unfortunately I moved out of that project, before implementing it. If am

    able to get something on it, will share with you.

     

    On Thu 22 Mar, 2018, 12:33 PM Sunilpatel, <



  • 7.  Re: SMS integration with SD 12.9

    Posted 03-22-2018 05:04 AM

    Thanks for your response rkalidh, let me know if you find anything.

     

    Regards

    sandeep kr.

    +91 9826035725

    (sandeepkr@gujarat.gov.in)