please let me know the per-requisites and procedures to integrate SMS with service desk 12.9.
Kindly share the documents if available. please help.
Just like with Email, where you need a mail server to send Mail notificaitons, for CA SDM you'll need a SMS gateway/provider/application that can send your SMS first. Do you have anything setup in your installation ?
I have SMS gateway which can send SMS.
Then you can integrate it with SDM by defining a new Notification Method. Look under the Implementation Guide and see how you can register a script that can take your Contacts' Phone number and sends an SMS through your GW API:
Modify Notification Methods - CA Service Management - 14.1 - CA Technologies Documentation
I have a similar requirement in which SMS notification is required on Mobile number. We have SMS gateway URL and credentials.
If you have achieved this in your Task/requirement , kindly let me know.
Unfortunately I moved out of that project, before implementing it. If am
able to get something on it, will share with you.
On Thu 22 Mar, 2018, 12:33 PM Sunilpatel, <
Thanks for your response rkalidh, let me know if you find anything.