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Latest patch download link not working

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  • 1.  Latest patch download link not working

    Posted 10-14-2019 06:19 PM
    Hello, I'm looking for the latest SOI patch but the link on this page brings you to a PAGE NOT FOUND.

    CA SOI 4.2 SO09444 Mandatory Patch:
    SO09444 Mandatory Patch August 2019

    The "Click here to view the download page." link does not work.

    Then this page:
    CA Service Operations Insight Solution & Patches - CA Technologies
    doesn't work either.

    Then what happened to all the SOI Connectors page?
    CA Service Operations Insight Connectors - CA Technologies

    It's down to 6 things? Where's the Spectrum Connector info?


    ------------------------------
    Daniel Blanco
    Enterprise Tools Architect
    Alphaserve Technologies
    ------------------------------


  • 2.  RE: Latest patch download link not working

    Posted 10-15-2019 02:28 AM
    Hi Dan,

    all download pages are currently undergoing a review due to the changes of included Java runtime versions.
    Since Oracle changed the licensing of imbedded JRE/JDK CA is not allowed to distribute code that contains these versions.
    Thus, access to all download pages was temporarily removed.
    Step by step the SW comes back including a new version of JRE/JDK.

    Michael

    ------------------------------
    Customer Success Architect
    CA Deutschland GmbH (a Broadcom company)
    ------------------------------



  • 3.  RE: Latest patch download link not working

    Posted 10-15-2019 09:06 AM
    Thanks Michael. Any eta on when it will be ready?

    ------------------------------
    Daniel Blanco
    Enterprise Tools Architect
    Alphaserve Technologies
    ------------------------------



  • 4.  RE: Latest patch download link not working

    Posted 12-24-2019 10:51 AM
    Looking at this page today and it still doesn't work.
    https://casupport.broadcom.com/download-center/solution-detail.html?aparNo=SO09444&os=WINDOWS
    The page doesn't show anything. All the text is hidden as I have to hit Ctrl+A to see the text and the Download Solution button doesn't do anything.

    ------------------------------
    Daniel Blanco
    Enterprise Tools Team Architect
    DBlanco@alphaserveit.com
    ------------------------------



  • 5.  RE: Latest patch download link not working

    Posted 12-25-2019 03:38 AM

    Hello. Please use this link.
    ftp://ftp.ca.com/CAproducts/SAM/nt/GA/
    Best Regards. Yu




  • 6.  RE: Latest patch download link not working
    Best Answer

    Posted 12-26-2019 08:56 AM
    Hi Dan,
    The SOI 4.2 patches can be found here:
    https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-service-operations-insight-solutions-and-patches.html?intcmp=searchresultclick&resultnum=2?intcmp=searchresultclick&resultnum=2

    The connector's are located here:
    https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-service-operations-insight-connectors.html?r=2

    Thanks
    Shaheen


  • 7.  RE: Latest patch download link not working

    Posted 05-13-2020 01:23 PM
    Hello Shaheen,
    Just FYI I tried today and the SO09444 link is broken.
    I was able to get the patch from Yu's ftp link but someone should fix this already.
    When you click on it you just get a "Broadcom 1" pop up message and next page is all messed up. The other two patches work fine.

    Then get this:


    ------------------------------
    Daniel Blanco
    Enterprise Tools Team Architect
    DBlanco@alphaserveit.com
    ------------------------------



  • 8.  RE: Latest patch download link not working

    Posted 05-13-2020 01:46 PM
    Hi Dan,
    Sorry for the inconvenience! I'll notify the back line engineers responsible for this and have them fix it.

    Thanks
    Shaheen


  • 9.  RE: Latest patch download link not working

    Posted 05-21-2020 01:14 PM
    Hi Dan,
    I found the old way of downloading the solution and product still exists and works for me, please try and see if that works.

    - To download the patch
    - https://support.broadcom.com/enterprise-software
    - select "Product Downloads"
    - On the next window type Service Operation Insight on the search your product field
      and select Service Operation Insight
    - On the next window you'll find two tab, Product Download and Solution Download
    - On the solution download tab select 4.2 and it should provide you a list of the patches, select the right one for download
    Thanks
    Shaheen