Rally Software

  • 1.  Users not receiving email notifications

    Posted 10-15-2021 04:59 PM
    My users are no longer receiving notifications via email.  This seems to be going on for about 3 days.  We ran a few tests by either triggering work item changes or discussion posts with someone tagged with the @ function, and none of those caused an email to be received.  Of course, our own IT could be blocking this but I thought I would post here to see if anyone has been experiencing this too or if @Broadcom ( @Community Admin) knows if there is an outstanding issue.

    Thanks.​​​


  • 2.  RE: Users not receiving email notifications

    Broadcom Employee
    Posted 10-18-2021 11:25 AM
    Hi Mitch,

    We haven't had any reports of email delivery issues over the past few days.  We're happy to investigate this further if you'd like to open a support case!

    Thanks!
    Dave


  • 3.  RE: Users not receiving email notifications

    Posted 10-18-2021 03:46 PM
    Thanks @Dave LeDeaux. I'm checking with our IT department to see if they made any email filtering changes.  If I run into a deadend there, I'll let you know.​​


  • 4.  RE: Users not receiving email notifications

    Posted 10-20-2021 08:15 AM

    @Dave LeDeaux

    Cancel the fire drill. All OK now after white listing the sender address in Mimecast.  I have no idea why this popped up out of the blue last week. Our IT must have upgraded or made a config change last week to the email filtering.​