HI Paul
i have enabled trace in logback.xml file and also put parameter in nx file "
@NX_MAIL_INITIAL_TRACING=Yes " and below error we are getting in logs which shows authentication issue.
i engaged SMTP team but they are saying from our side there is no issue because with the same smtp credentials old ca sdm 12.9 is running already and notification are firing and we are using same credentials in 17.2 and it was working fine before 2 weeks.
Is there anything to check more on sdm side? i still believe that this is not application issue otherwise why would log says "Authentication Unsuccessful"
How can we tackle this at the moment?
Original Message:
Sent: 04-13-2020 12:08 PM
From: PAUL COCCIMIGLIO
Subject: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful
Might be useful to enable debug on pdm_mail_nxd to see if any further information is logged
https://knowledge.broadcom.com/external/article/98428/how-to-enable-the-debug-or-trace-mode-fo.html
------------------------------
Paul Coccimiglio
Principal Support Engineer
Broadcom Inc.
Original Message:
Sent: 04-13-2020 09:41 AM
From: asim Shah
Subject: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful
Hi Folks
From past 10 days, CA sdm stopped sending notifications and all the mail are going in Mail_Undelivered folder.
we are getting below error in mail_nxd log file (Check the snapshot below)
javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful
I found below related article for this issue but not specifically for "Authentication unsuccessful".
i also involved Exchange team to confirm if credentials has been changed or if the IP's are in whitelist but they are saying nothing has been changed at exchange side.
Can anyone advise why 'authentication unsuccessful' is coming? i also tried to reinstall the services in option manager and recycle services but the issue is still same. i still believe the issue is from Exchange side and not from SDM but is there anything to cross check more from SDM side?
The nxd mail daemon is already in running mode
please advise
https://knowledge.broadcom.com/external/article/141278/error-failed-to-send-mail-reason-javaxma.html
https://knowledge.broadcom.com/external/article/118908/how-to-fix-no-authentication-mechanisms.html
https://knowledge.broadcom.com/external/article/186989/email-integration-with-exchange-2016.html
https://knowledge.broadcom.com/external/article/101452/email-notifications-fail-with-the-error.html