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CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

Shawn Walsh04-09-2015 11:44 AM

navzjoshi0004-09-2015 12:05 PM

Anon Anon05-22-2015 02:27 AM

Srikar_Excers12-28-2015 09:30 AM

  • 1.  CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-09-2015 11:24 AM

    Hello, fellow community members,

     


    Here are some tips I wanted to share for successful Jaspersoft installation and configuration, some of them I found when doing the install myself with Oracle/MSSQL, some encountered as issues raised.

     


    1. Only use the version of Jaspersoft provided with CA Clarity PPM (Jaspersoft 5.6.1 with Clarity 14.2). Also ensure you only use supported Database configurations as per CA Clarity Release Notes, other platforms are not supported/tested by us in case you have an issue.
    2. If MSSQL is used, the schema owner should be PPM_JASPERSOFT, login can be another user.
    3. Ensure you install a separate Tomcat instance from the Clarity one which you can download from Internet. The one that comes with Clarity is not having the scripts to run as service. You can still use a copy of it, but you will have to have command prompt open at all times you wish to run it.
    4. On Windows: if you download Tomcat from apache.org, ensure you get the core installation files, not the Service Installer for Windows. If you mistakenly install only the Service Installer, your upgrade will fail with message:
    startup.bat is not recognized
    5. Ensure your Tomcat 7 installation is installed in a path with no spaces to it, otherwise the installation may fail on some environments because of a known Tomcat issue when doing the startup.bat
    6. When installing Jaspersoft, ensure that Jaspersoft Tomcat is stopped. If you entered the port in Tomcat service, the installer will detect a conflict and warn you.
    7. If you have to reinstall Jaspersoft, first reinstall Tomcat, and then also remove and reextract the Jaspersoft install files, and then start the install script. The reason behind this is that Jaspersoft install writes in both directories for JS install, and Tomcat/webapps, and may miss some of the files if restarted half-way.
    8. Once installed, connect to Jaspersoft and pay careful attention to create the correct Organization or else your connection and Create Users job will not work. Enter the exact organization name, and user name in NSA. Then restart Clarity services and Jaspersoft Tomcat. Once you do this config, you should be able to configure the keystore with the commands.
    9. Prior to running any Create Jaspersoft Users job, ensure that PMO is installed and Jaspersoft PMO content is installed. If it isn't, the job will complete, but no users will be created on the JS server and an error like this will be thrown in the bg-ca.log:
    ERROR 2015-04-07 18:03:18,965 [Dispatch pool-5-thread-10 : bg@claritynam9 (tenant=clarity)] jaspersoft.ClarityJasperUserUtil (clarity:admin:5123542__1098F4BD-587C-4BC7-AD76-A2016C155EC1:Create and Update Jaspersoft Users) Failed to sync user with userName: test ::
    java.lang.NullPointerException
    at com.niku.union.reporting.jaspersoft.ClarityJasperUserUtil.syncUser(ClarityJasperUserUtil.java:272)
    at com.niku.union.reporting.jaspersoft.ClarityJasperUserUtil.syncActiveUsers(ClarityJasperUserUtil.java:620)
    10. If you have another issue with the Create Jaspersoft Users job, please follow the steps to solve it:

     

    a) In CSA ensure the Organization name is the same as the one in Jaspersoft (should also be the same as the one CA PPM PMO-Jaspersoft components have been uploaded to)
    b) Regenerate keystore files and copied to Tomcat directory as per Installation guide
    c) Restart all Clarity services
    d) Restart Tomcat service for Jaspersoft
    e) Run the Create Jaspersoft Users job

     

    11. For any issues with Jaspersoft, please consult the Jaspersoft logs at location:
    $Jaspersoft_Tomcat\webapps\reportservice\WEB-INF\logs


    Hope this helps to avoid any issues with the Jaspersoft install.

     


    Kind Regards

     

    Nika Hadzhikidi
    CA Technologies
    Principal Support Engineer



  • 2.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-09-2015 11:44 AM

    Very helpful!  Thanks Nika



  • 3.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-09-2015 12:05 PM

    Thanks for the useful tip, Nika


    NJ



  • 4.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-09-2015 12:37 PM

    Awesome! Thanks for sharing these Nika!

    NIKA HADZHIKIDI wrote:

     

    Hello, fellow community members,

     


    Here are some tips I wanted to share for successful Jaspersoft installation and configuration, some of them I found when doing the install myself with Oracle/MSSQL, some encountered as issues raised.

     


    1. Only use the version of Jaspersoft provided with CA Clarity PPM (Jaspersoft 5.6.1 with Clarity 14.2). Also ensure you only use supported Database configurations as per CA Clarity Release Notes, other platforms are not supported/tested by us in case you have an issue.
    2. If MSSQL is used, the schema owner should be PPM_JASPERSOFT, login can be another user.
    3. Ensure you install a separate Tomcat instance from the Clarity one which you can download from Internet. The one that comes with Clarity is not having the scripts to run as service. You can still use a copy of it, but you will have to have command prompt open at all times you wish to run it.
    4. On Windows: if you download Tomcat from apache.org, ensure you get the core installation files, not the Service Installer for Windows. If you mistakenly install only the Service Installer, your upgrade will fail with message:
    startup.bat is not recognized
    5. Ensure your Tomcat 7 installation is installed in a path with no spaces to it, otherwise the installation may fail on some environments because of a known Tomcat issue when doing the startup.bat
    6. When installing Jaspersoft, ensure that Jaspersoft Tomcat is stopped. If you entered the port in Tomcat service, the installer will detect a conflict and warn you.
    7. If you have to reinstall Jaspersoft, first reinstall Tomcat, and then also remove and reextract the Jaspersoft install files, and then start the install script. The reason behind this is that Jaspersoft install writes in both directories for JS install, and Tomcat/webapps, and may miss some of the files if restarted half-way.
    8. Once installed, connect to Jaspersoft and pay careful attention to create the correct Organization or else your connection and Create Users job will not work. Enter the exact organization name, and user name in NSA. Then restart Clarity services and Jaspersoft Tomcat. Once you do this config, you should be able to configure the keystore with the commands.
    9. Prior to running any Create Jaspersoft Users job, ensure that PMO is installed and Jaspersoft PMO content is installed. If it isn't, the job will complete, but no users will be created on the JS server and an error like this will be thrown in the bg-ca.log:
    ERROR 2015-04-07 18:03:18,965 [Dispatch pool-5-thread-10 : bg@claritynam9 (tenant=clarity)] jaspersoft.ClarityJasperUserUtil (clarity:admin:5123542__1098F4BD-587C-4BC7-AD76-A2016C155EC1:Create and Update Jaspersoft Users) Failed to sync user with userName: test ::
    java.lang.NullPointerException
    at com.niku.union.reporting.jaspersoft.ClarityJasperUserUtil.syncUser(ClarityJasperUserUtil.java:272)
    at com.niku.union.reporting.jaspersoft.ClarityJasperUserUtil.syncActiveUsers(ClarityJasperUserUtil.java:620)
    10. If you have another issue with the Create Jaspersoft Users job, please follow the steps to solve it:

     

    a) In CSA ensure the Organization name is the same as the one in Jaspersoft (should also be the same as the one CA PPM PMO-Jaspersoft components have been uploaded to)
    b) Regenerate keystore files and copied to Tomcat directory as per Installation guide
    c) Restart all Clarity services
    d) Restart Tomcat service for Jaspersoft
    e) Run the Create Jaspersoft Users job

     

    11. For any issues with Jaspersoft, please consult the Jaspersoft logs at location:
    $Jaspersoft_Tomcat\webapps\reportservice\WEB-INF\logs


    Hope this helps to avoid any issues with the Jaspersoft install.

     


    Kind Regards

     

    Nika Hadzhikidi
    CA Technologies
    Principal Support Engineer



  • 5.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-09-2015 03:23 PM

    Thanks Nika, You are great. Consider yourself telehugged  again.



  • 6.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-13-2015 09:22 AM

    Hello Nika

     

    Thanks for writing this article. Very helpful. I am stock on item 9 ...  the Create Jaspersoft Users job do not create users on Jaspersoft. 

    Let me ask you: What is the "Jaspersoft PMO content" how do I install it or check it is installed?

     

    Thanks for helping me up.

     

    Warm Regards



  • 7.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-13-2015 09:25 AM

    Hi GermanK ,

     

    Jasper PMO content is the addin which needs to be installed in clarity server, you need to run the command admin content csk to install the same. You may wish to refer to PMO accelerator guides for details.

     

    Regards

    Suman Pramanik



  • 8.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-13-2015 09:41 AM

    GOT IT:

     

    admin content-jaspersoft csk -userName superuser -password

     

    Thanks Suman!

     

    On Mon, Apr 13, 2015 at 10:25 AM, Suman Pramanik <



  • 9.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 04:46 AM

    Hello Nika,

     

    what about when upgrading from 14.1 to 14.2? would the same procedure apply?  I have followed all your steps and everything seemed to have gone smooth... until I tried to run reports. I got the "RPT-0013: You do not have the privileges to run the report" typical error message from BOXI... it seems like my 14.2 installation is NOT pointing to Jaspersoft reporting server... in the app-ca.log I found: "There was an error reading the shared secret from trusted principal configuration file. (FWM 02045)"... Looking in CSA under Reporting I found 4 instances of Report Server: Business Objects!!! with only one showing the old correct parameters?!?!  Under the 4 BO instances I found Jaspersoft which I properly configured and which has a Status of Available.  Looking into Clarity under Administration / Reports and Jobs all report definitions seem to point to BOXI... /CSP/Resource Availability for example...

     

    That makes me start to think... do we need to uninstall BOXI server, PMO content (Reports), etc before installing 14.2 and PMO content so that it doesn't conflict with Jaspersoft??? Is there a way to switch between BOXI and Jaspersoft?

     

    many thanks,

    Olivier



  • 10.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 05:35 AM

    Hi Olivier,

     

    Are you running reports from Reports & jobs or advance reporting. Reports & jobs will use BO and advance reporting will fetch from Jaspersoft.

     

    Regards

    Suman Pramanik



  • 11.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 05:56 AM

    ahhhhh so sorry now it does work although trying in various browsers and quite hard to visualize something... please see screenshots below:

     

    JaspersoftAdvancedReportingScreenshot.JPG


    JaspersoftScreenshot.JPG

    I tried with IE 11 and Chrome 41 and both show up strangely!!  any solution for that?

     

    thanks



  • 12.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 06:11 AM

    Gald to hear, Which one is IE, I assume the colorful one is chrome? What is the operating system where you are using IE?

     

    Regards

    Suman Pramanik



  • 13.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 06:19 AM

    both browsers are showing exactly the same strange layout no difference in colours... My end user PC is running OS is Windows 7 SP1 Professional.

     

    Jaspersoft2browsersWrong.JPG



  • 14.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 06:39 AM

    Hi Olivier,

     

    This is the new layout for Advance reporting, you need to go under View, repository and then under folders you see see reports and you need to go under each category to run the reports.

     

    Regards

    Suman Pramanik



  • 15.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 06:46 AM

    Hi Suman,

     

    if you look at my other post, the second screenshot is actually an executed report... showing only one line of it!!!

    JaspersoftScreenshot.JPG

     

    to see the actual report in a "presentable" format you need to export it to pdf or any other format... how can you make the browser to show Jaspersoft interface properly (full window I mean... not a mini frame with scrolling...)?



  • 16.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 06:57 AM

    Hi Olivier,

     

    Got it, just tried looking through if we have any setting to make it larger but couldn't. I will need to look further.

     

    Regards

    Suman Pramanik



  • 17.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 07:47 AM

    Suman:

     

    I have been following this thread ...

     

    Reports as we know them from previous versions will not longer exists. Now Reporting is known as "Advanced Reporting". Is this correct?

     

    In order to put "Advanced Reporting" work is required to have the Clarity DWH configured and working ?

    Is there a way to have "Advanced Reporting"  without DWH?

     

    Thanks



  • 18.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 08:31 AM

    Hi GermanK,

     

    If you wish to use CABI and import the csp addin the old Reports will be there. I am not sure if we can use Advance reporting without DWH?

     

    Regards

    Suman Pramanik



  • 19.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 09:08 AM

    Hi Germank,

     

    Advanced Reporting only works with the DWH set up and running, as the rights management job uses the DWH to configure the CA PPM users and their rights within Jaspersoft. Also, the ad hoc reporting on the CA PPM domains require the DWH.

    On the other hand, both pixel perfect and ad hoc reports can also be written against the CA PPM database directly.



  • 20.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 09:30 AM

    quick update. On Firefox 17 it does show perfectly! however nobody uses it at this customer site...

    JaspersoftFirefox.JPG

     

    The question is then: what is the magic setting to fix IE and Chrome???



  • 21.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 09:31 AM

    I just checked on IE as well as chrome it works well, Do you have some restricted setting?

     

    Regards

    Suman Pramanik



  • 22.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 04-14-2015 09:40 AM

    Some settings are managed by your system administrator it says under Internet Options / Content...

     

    I have just tried with IE 9 directly on the CA PPM server to navigate to Advanced Reporting and it showed properly...

     

    So it definitely has to do with restricting settings... but which one I am not sure as I am not allowed to modify nor visualize them...



  • 23.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-08-2015 05:03 AM

    hi nika!

    I am creating a vanilla instance of Clarity 14.2 and jaspersoft. I have successfully installed jaspersoft, can access it and ran datawarehouse and create jaspersoft users job in Clarity. I can see the reports and users in jaspersoft but I am getting the below error when i click on advanced reporting in Clarity. I have also added "Advanced Reporting" global rights to admin account. I have tried IE, Chrome and Firefox to access Advanced Reporting but nothing seems to work.

     

    ErrorThe server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

     

     

    Any idea what else i can check? Below is a screenshot of our CSA setting.

    CSA_jaspersoft.pngCSA_dw.png



  • 24.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-08-2015 09:32 AM

    Is it ok to use the Tomcat version 7.0.61?



  • 25.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-08-2015 11:18 AM

    Hi Colin,


    Tomcat 7.0.55 is the only supported release to be used with Jaspersoft as per our Release Notes, since it's the one our testing was performed with. This doesn't mean that higher Tomcat release will not work, but in case you hit an issue with it, and ask for Support we will likely have to ask you to downgrade Tomcat to a supported version.

     

    Hope this helps.

    Kind Regards

     

    Nika Hadzhikidi
    CA Technologies
    Principal Support Engineer



  • 26.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-08-2015 11:31 AM

    Thank you Nika.

    I will bear that in mind.



  • 27.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-08-2015 11:29 AM

    Hi Kate,

     

    It looks like the report does not connect from Clarity for some reason. Are you able to successfully connect to Jaspersoft using this Web URL with Clarity admin user and run the reports? If yes, did you change anything at all in the files in Jaspersoft Tomcat directory?
    I would recommend to set a Fiddler trace of the error and raise a Support case with all the logs and traces.

     

    Kind Regards,

     

    Nika Hadzhikidi
    CA Technologies
    Principal Support Engineer



  • 28.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-11-2015 01:03 AM

    I can login to Jaspersoft using superuser account. What password do i use to login as admin? The "Create Jaspersoft Users" job ran successfully but there is no option to reset admin password within Clarity.

    I have a month-old ticket with CA but I haven't received a sound response so far.



  • 29.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-11-2015 11:24 AM

    Thanks for letting me know Kate. I will work with you on that ticket



  • 30.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-17-2015 05:36 AM

    Hi Nika,

     

    I am facing a similar issue that Kate is facing. Could you please let us know if the issue has been resolved? If yes, please share with us the resolution details so that I can try.

     

    Thanks in Advance!

    Mahesh



  • 31.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-17-2015 06:44 PM

    Hi Mahesh! Reinstalling Jaspersoft resolved our issue. make sure you import PMO for Jaspersoft before running the Create Business Objects Users job.

     

     



  • 32.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-18-2015 03:24 AM

    Thanks Kate for the reply. One more thing that I forgot to provide earlier is, I am able to get into Advance Reporting and navigate through the links with in that. When I go to the repository and Run any report I get the error as pointed out by Kate. If on the same report I do right click and run in new tab it works fine.Do you know by any chance why this happen? Thanks!



  • 33.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-18-2015 08:43 AM

    Are you using SSL enabled system. If yes then you need to apply patch 1 for 14.2 to overcome this problem.

     

    Regards

    Suman Pramanik



  • 34.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-19-2015 01:33 PM

    Hi all.

     

    I have installed Jaspersoft and have followed the steps in the Installation guide. When I try to run the Create and Update Jaspersoft Users I get the following error message:

     

     

    I have sucessfully created the keystore files and also managed to get the 'ppmjasperadmin' user in Clarity.

     

    I have already regenerated the keystore files and copied to them to <Tomcat>/webapps/reportservice/WEB-INF/config as per Installation guide. Although, the issue still remains.

     

    Please let me know if anyone has already faced this issue and know what can be done to get it sorted.

     

    Regards,

     

    Leandro.



  • 35.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-19-2015 01:49 PM

    Hi Leandro :

     

    Have you restarted Jaspersoft Tomcat after you imported the keystore?  If yes also: Have you installed the Jasper PMO Content Successfully? Is DWH installed as per the Installation Guide? Is Jaspersoft available in CSA?

    If yes, please follow the steps below to fix the issue:
    1. Ensure Organization and other details are correct in CSA
    2. Regenerate the keystore, copy the files over to Jasper folder
    3. Reimport the content with command:
    admin content-jaspersoft csk upgrade -userName superuser -password superuser
    4. Restart Jasper Tomcat
    5. See if you can run the job successfully. If you still have an issue, please provide your bg-ca.log /error

     

    Kind Regards,

     

    Nika Hadzhikidi
    CA Technologies
    Principal Support Engineer



  • 36.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-27-2015 05:45 AM

    Thanks Nika,

     

    I realised I was putting the keystore files in the wrong folder.

     

    Once I put them \Tomcat\webapps\reportservice\WEB-INF\config folder, I run the job again and all worked fine now.

     

    Regards,

     

    Leandro.



  • 37.  Re: Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-20-2015 10:06 AM

    Hi,

     

     

    I am upgrading from 13.2 to 14.2 and installing Jaspersoft for the first time.  I have a SQL Server database.

     

    You get me a bit confused by stating that the schema name in SQL Server must be PPM_JASPERSOFT.

    The documentation provided with 14.2 state that the schema name must be ppm_dwh.  The db template provided with the 14.2 installation has ppm_dwh as the schema owner.

     

    Apreciate if you can clarify this.

     

    Thanks

     

    Knut Hole



  • 38.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-20-2015 12:05 PM

    Hi Knut,

     

    there are two database schemas for Jaspersoft:

    - ppm_jaspersoft containing the management information of the jaspersoft server, e.g. the resources, users, roles, reports, etc.

    - ppm_dwh containing the data warehouse, e.g. the data from CA PPM organized in a star schema to be used for domains

     

    Regards

    Georg



  • 39.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-21-2015 03:32 AM

    Hi Georg,

     

    Thanks for helping me out.

     

    I get a bit confused by the documentation from CA

     

    Ok, so I need to create both schemas.  I assume it makes sense to put them both in the same database?

     

    Thanks again

     

    Knut



  • 40.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-21-2015 10:45 AM

    Hi Knut

     

    You can have them as separate schemas on the same database or on different databases, it should not be an issue. So in total you will have three required database schemas on 14.2:
    PPM (Clarity)
    Data Warehouse (DWH)
    Jaspersoft


    It's possible to have them all together on one database server.
    In some cases it makes sense to get the DWH schema on a separate server from Clarity PPM for performance reasons, but this really depends on your architecture and environment. Jaspersoft schema can be anywhere since it’s quite small.

     

     

    Kind Regards

     

    Nika Hadzhikidi
    CA Technologies
    Principal Support Engineer

     



  • 41.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 05-22-2015 02:27 AM

    Thanks, Nika!

     



  • 42.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-16-2015 08:29 AM

    Hi guys,

     

    just wondered if any of you could advise on this.

    Both DWH and Jaspersoft reporting are showing as available in the CSA.

    I have run the Load DWH job and the Load DWH Access Rights Job. Both completed successfully.

     

    But when I go to configure some users to use Advanced Reporting I cannot find either Advanced Reporting - Navigate or Advanced Reporting - Administer.

    I go to Administration -> Groups and search for both access rights but they do not display. I have also searched the Inactive groups but no sign.



  • 43.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-16-2015 08:38 AM

    Hi Collin,

     

    Can you please add the below rights

     

    ScreenHunter_05 Jun. 16 18.06.jpg

     

    Regards

    Suman Pramanik



  • 44.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-16-2015 08:42 AM

    Hi Suman,

     

    when I go to Resources, choose a resource and go to Access Rights - Global.

     

    Then I type in Advanced but no access rights beginning with 'Advanced' show in the results.

    Would it be necessary to re-run the Load DWH Access Rights job?



  • 45.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-16-2015 08:50 AM

    Hi Colin,

     

    Go to resource and Access Rights Global, click on add button and search for "Advanced Reporting"

     

    Regards

    Suman Pramanik



  • 46.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-16-2015 09:05 AM

    Thank you Suman, I thought I would see Advanced Reporting already in the list. But when I clicked on Add I was then able to see the various Advanced Reporting access rights and add them accordingly.



  • 47.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-16-2015 09:07 AM

    Hi Colin,

     

    The list will show which are added, once you add it will show up in the list

     

    Regards

    Suman Pramanik



  • 48.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-16-2015 11:17 AM

    So we have give the access to some users as well as to the admin user.

    Then we ran the Create and Update Jaspersoft Users job to synchronize the PPM users with assigned access rights to their corresponding Jaspersoft users and roles.

     

    There are still some issues however, maybe down to the fact that we have a customized Clarity UI?

    When I go to Advanced Reporting the window is very small and difficult to use.

     

    small screen.PNG

     

    Also, when we go to http://domain_name:8080/reportservice

     

    I can log in ok but the display looks odd (I'm using IE8 but also see the same issues in Chrome)

     

    Jaspersoft.PNG



  • 49.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-16-2015 11:21 AM

    Hi Colin,

     

    This looks to be related to your custom UI theme yes. Please could you try going to Administration - UI Theme and setting the Theme to Default, then log off/ log in again. See if this works in IE and Chrome.

     

    Please let me know how it goes.

     

    Kind Regards

     

    Nika Hadzhikidi

    CA Technologies

    Principal Support Engineer



  • 50.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

    Posted 06-16-2015 11:22 AM

    Along with it are you hitting the clarity URL using load balancer?



  • 51.  Re: CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

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