Clarity Service Management

Expand all | Collapse all

.exe extension in attachment

Jump to Best Answer
  • 1.  .exe extension in attachment

    Posted 09-26-2019 11:58 AM
    Hi

    We noticed that in attachment we can also upload exe files which breach our security policy. .exe extension file should not upload.

    in Administration tab --> Attachment Library there was supposed to see list of all the extension. i cant see this. We are running 17.1 version

    Pls advise how to exclude .exe extension so that user will not upload

    many thanks

    #caservicedesk17.0 
    #ca_sdm_17.1​​​​


  • 2.  RE: .exe extension in attachment
    Best Answer

    Posted 09-26-2019 02:55 PM
    Asim........

    Please follow this documentation to prohibit EXE files from being uploaded to a SDM repository

    https://docops.ca.com/ca-service-management/17-1/en/administering/configure-ca-service-desk-manager/establishing-support-structure/file-types

    Note that you need to right-click on the Repository itself and select EDIT to make this change.

    ------------------------------
    Paul Coccimiglio
    Principal Support Engineer
    Broadcom Inc.
    ------------------------------



  • 3.  RE: .exe extension in attachment

    Posted 09-26-2019 03:32 PM
    Thanks Paul