IT Process Automation

  • 1.  Problems with login

    Posted 07-22-2019 10:38 AM

    Hi all,

    We have an environment where the EEM is alocated in a separated server from CA Process Automation.
    Sometimes we have problems to login and the c2o.log is full of error messages like this:
    2019-07-22 10:11:41,284 ERROR [com.optinuity.c2o.config.ServerResponseManager] [10-b19ac8ed0e92] Failed to deliver response 45c26798-d031-40c4-a510-b19ac8ed0e92 to the local server2019-07-22 10:11:41,284 ERROR [com.optinuity.c2o.config.ServerResponseManager] [10-b19ac8ed0e92] Failed to deliver response 45c26798-d031-40c4-a510-b19ac8ed0e92 to the local server2019-07-22 10:11:41,284 ERROR [com.optinuity.c2o.server.mdb.ServiceFacadeImpl] [a1-c1bcdef62bc3] Failed to send message fb46a0f7-30c5-4eb8-b2a1-c1bcdef62bc3...2019-07-22 10:11:41,284 ERROR [com.optinuity.c2o.config.ServerResponseManager] [a1-c1bcdef62bc3] Failed to deliver response fb46a0f7-30c5-4eb8-b2a1-c1bcdef62bc3 to the local server2019-07-22 10:11:50,957 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [10-b19ac8ed0e92] The character 'ï¿¿' is an invalid XML character... at org.apache.xml.serialize.BaseMarkupSerializer.fatalError(Unknown Source)

    About the processes it don't looks like that we have more calls that we have in other times.
    Any suggestion of what can be the problem?

    Regards,
    Sérgio Castro