CA Service Management

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  • 1.  Does anyone have xFlow running successfully in their production environment?

    Posted May 02, 2017 03:48 PM

    Looking for a company that has xFlow installed in their production environment that wouldn't mind getting on a call to chat about it. 



  • 2.  Re: Does anyone have xFlow running successfully in their production environment?

    Posted May 08, 2017 12:50 PM

    Hello Tom.
    We have installed (through the CF3) but we don't use yet because we didn't find ways to customize it.



  • 3.  Re: Does anyone have xFlow running successfully in their production environment?

    Posted May 08, 2017 02:48 PM

    Thanks Fabiano for the comment. 

    We currently have it setup in 2 environments, (Dev & Test) and we are looking to put this into prod soon.  We did locate ways of customizing what we can enter into tickets within Xflow.  We are looking for another company that has it running to see what type of hardware load/resources it puts the existing CA Service Desk environment when we go to add this.  Note: I have spoken with several engineers on this and the results differ quite a bit.



  • 4.  Re: Does anyone have xFlow running successfully in their production environment?

    Posted May 08, 2017 03:18 PM

    Hi Tom,

     

    At CA World this past year there was a panel discussion with three of CAs customers who were in the midst of implementing xFlow.  You could ask your CA rep to try to get you in contact with them.  We've had our CA rep get us in contact with other customers in the past and it's worked out well.



  • 5.  Re: Does anyone have xFlow running successfully in their production environment?

    Broadcom Employee
    Posted May 09, 2017 12:34 PM

    Hi Tom,

     

    There are many customer who are using xFlow at this given date but curious to know what particular information that you are on to.

     

    You may want to go through the recommended reading on xFlow release

     

    https://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/status/announcement-documents/2016/ca-service-management-14-1-03-general-availability-announcement.html

     

    If you have any questions or require assistance contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://support.ca.com/irj/portal/anonymous/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

     

    Hope this information helps.



  • 6.  Re: Does anyone have xFlow running successfully in their production environment?

    Posted May 09, 2017 01:40 PM

    Yes.