Spec KB: Spectrum 10.1 Install / Upgrade Hang

[Bill_Wol4th]

Spec KB: Spectrum 10.1 Install / Upgrade Hang

Document ID:  TEC1389105

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• Products
  • CA Spectrum
• Releases
  • CA Spectrum:Release:10.1
• Components
  • CORE / SPECTROSERVER

Issue/Problem/Symptoms:

Installing Spectrum 10.1 or upgrading Spectrum 10.0 to 10.1 does hang. The last message in the PostInstall.log is:

repmgr folder does not exist but spm-oc does exist, so copying the struts.xml file from withoutSRM folder.

Environment: 

Spectrum 10.1 at Windows 2008 SP2 64 bit Standard Edition – Windows 2008 SP2 64 bit Enterprise Edition does not show this problem

Please select the following link for more information on this subject:

 

Knowledge Document Link:

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1389105.aspx

[Jon Magnus Dullerud]

Hi, The link to the documentation does not work.

Best regards
Jon Magnus

[Silvio Okamoto]

Hi Jon,

Is there any reason you are upgrading to 10.1 release?
This release is almost EOS (08/28/2019). https://techdocs.broadcom.com/us/product-content/status/support-life-cycle/indexes/ca-spectrum-release-and-support-lifecycle-dates.html

Anyway, here is the workaround for the TEC1389105 article:

1. Start Spectrum installation.

2. Once installation reaches "Running Customization scripts" go to Windows Start->Control Panel->Programs and Features and verify that "Microsoft Visual C++ 2015 Redistributable (x64)" installation exists.

3. Go to Windows Task Manager and kill the "vc_redist.x64.exe".

Note: If you can't find the process "vc_redist.x64.exe". Please Wait for 5-10 minutes for the process to appear in process list.

4. Kill the process.

5. Spectrum installation will continue and succeed.

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Technical Support Engineer IV
Broadcom Inc
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