Harvest

 View Only
  • 1.  Could not connect to RTserver

    Posted Mar 03, 2020 01:06 PM
    The scenario is as follows:

    Win server 2016, sql server 2016, Harvest 13.03
    From a sql server 2008 database with harvest 12.6, the database was restored in sql server 2016 and configured with the HDBsetup application.
    The connection works fine, load the projects, the users, the groups, everything ok.

    It does not allow check-in or check-out, it throws an error that says nothing:
    "Error : Unexpected server process termination."

    The same error always appears in the log:

    PEC_TRACE | 20200303 12:19:20 | Received TCP Protocol request from pt_HClient://NXPAIH/6348.
    PEC_TRACE | 20200303 12:19:25 | Attempting to reconnect to RTserver.
    PEC_TRACE | 20200303 12:19:25 | Connecting to project <platinum> on <NXPAIH> RTserver.
    PEC_TRACE | 20200303 12:19:25 | Using tcp protocol.
    PEC_TRACE | 20200303 12:19:25 | Could not connect to <NXPAIHARV01> RTserver.
    PEC_TRACE | 20200303 12:19:25 | Skipping starting <start_never:NXPAIH> RTserver.
    PEC_TRACE | 20200303 12:19:45 | Connecting to project <platinum> on <NXPAIH> RTserver.
    PEC_TRACE | 20200303 12:19:45 | Using tcp protocol.
    PEC_TRACE | 20200303 12:19:45 | Could not connect to <NXPAIHA> RTserver.
    PEC_TRACE | 20200303 12:19:45 | Skipping starting <start_never:NXPAIH> RTserver.
    PEC_TRACE | 20200303 12:20:05 | Connecting to project <platinum> on <NXPAIH> RTserver.
    PEC_TRACE | 20200303 12:20:05 | Using tcp protocol.
    PEC_TRACE | 20200303 12:20:05 | Could not connect to <NXPAIHARV01> RTserver.
    PEC_TRACE | 20200303 12:20:05 | Skipping starting <start_never:NXPAIH> RTserver.
    PEC_TRACE | 20200303 12:20:25 | Cannot reconnect to RTserver.

    Please can someone from the community help us?

    ------------------------------
    Carolina Támara.
    INTAC
    ------------------------------


  • 2.  RE: Could not connect to RTserver
    Best Answer

    Posted Mar 04, 2020 07:03 AM
    Hello Carolina,

    If this problem is at production environment, you must open a case priority 1 via phone (check phone numbers at https://www.broadcom.com/support/software/contact). If not, open a case too, with different priority.

    Please add hserver and hbroker logs for the same time frame.

    Regards,

    Tania Moreno R.
    Senior Consultant
    eSoft 2006 (CA Partner)
    Caracas, Venezuela



    ------------------------------
    Tania Moreno R.
    Senior Consultant
    eSoft 2006
    Caracas Venezuela
    ------------------------------