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How to to call an external API REST after the creation of a request in Service Desk?

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  • 1.  How to to call an external API REST after the creation of a request in Service Desk?

    Posted 06-10-2019 10:11 PM
    Hi! We are working on automation processes and we need to different APIs when certain requests are created. For example:

    If a user creates a request in Service Desk under the category "New Database" we have to send the ticket information to execute a script that creates a database.

    How can we trigger this action?

    Regards


  • 2.  RE: How to to call an external API REST after the creation of a request in Service Desk?

    Posted 06-11-2019 01:33 AM
    Edited by Lindsay Estabrooks 06-11-2019 10:50 AM
    I recommend using Process Automation Manager. The process you create can be called by relating the category to the workflow.

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    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants
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  • 3.  RE: How to to call an external API REST after the creation of a request in Service Desk?
    Best Answer

    Posted 06-21-2019 09:59 AM
    You could also create an auto-event that checks if the category matches the one you mentioned and then run a 'Remote Reference'. See also:

    Create a Remote Reference - CA Service Management - 17.2 - CA Technologies Documentation
    Ca remove preview
    Create a Remote Reference - CA Service Management - 17.2 - CA Technologies Documentation
    You can configure remote references to execute external programs from the CA SDM application. CA SDM lets you create a remote reference to a
    View this on Ca >

    Hope this helps?

    ===
    Kind Regards,
    Brian


  • 4.  RE: How to to call an external API REST after the creation of a request in Service Desk?

    Posted 28 days ago
    ​Thank you very much! I will try that option and then i will post the result here.

    Regards


  • 5.  RE: How to to call an external API REST after the creation of a request in Service Desk?

    Posted 27 days ago
    Hi,

    How Lindsay  said, that request its really simple to do it by CA Process Automation, every request created by that category would call a flow and in that flow yo can do what ever you need. You could create the database without need to execute an externar script.