How to to call an external API REST after the creation of a request in Service Desk?

[Sebastian Perna]

Hi! We are working on automation processes and we need to different APIs when certain requests are created. For example:

If a user creates a request in Service Desk under the category "New Database" we have to send the ticket information to execute a script that creates a database.

How can we trigger this action?

Regards

[Lindsay Estabrooks]

I recommend using Process Automation Manager. The process you create can be called by relating the category to the workflow.

------------------------------
Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
------------------------------

[Brian Mathato]

You could also create an auto-event that checks if the category matches the one you mentioned and then run a 'Remote Reference'. See also:

Create a Remote Reference - CA Service Management - 17.2 - CA Technologies Documentation

Ca		remove preview
Create a Remote Reference - CA Service Management - 17.2 - CA Technologies Documentation You can configure remote references to execute external programs from the CA SDM application. CA SDM lets you create a remote reference to a View this on Ca >

Hope this helps?

===
Kind Regards,
Brian

[Sebastian Perna]

​Thank you very much! I will try that option and then i will post the result here.

Regards

[Yonatan Felipe Sosa Sanchez]

Hi,

How Lindsay  said, that request its really simple to do it by CA Process Automation, every request created by that category would call a flow and in that flow yo can do what ever you need. You could create the database without need to execute an externar script.