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How to to call an external API REST after the creation of a request in Service Desk?

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  • 1.  How to to call an external API REST after the creation of a request in Service Desk?

    Posted 06-10-2019 10:11 PM
    Hi! We are working on automation processes and we need to different APIs when certain requests are created. For example:

    If a user creates a request in Service Desk under the category "New Database" we have to send the ticket information to execute a script that creates a database.

    How can we trigger this action?

    Regards


  • 2.  RE: How to to call an external API REST after the creation of a request in Service Desk?

    Posted 06-11-2019 01:33 AM
    Edited by Lindsay Estabrooks 06-11-2019 10:50 AM
    I recommend using Process Automation Manager. The process you create can be called by relating the category to the workflow.

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    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants
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  • 3.  RE: How to to call an external API REST after the creation of a request in Service Desk?
    Best Answer

    Posted 06-21-2019 09:59 AM
    You could also create an auto-event that checks if the category matches the one you mentioned and then run a 'Remote Reference'. See also:

    Create a Remote Reference - CA Service Management - 17.2 - CA Technologies Documentation
    Ca remove preview
    Create a Remote Reference - CA Service Management - 17.2 - CA Technologies Documentation
    You can configure remote references to execute external programs from the CA SDM application. CA SDM lets you create a remote reference to a
    View this on Ca >

    Hope this helps?

    ===
    Kind Regards,
    Brian


  • 4.  RE: How to to call an external API REST after the creation of a request in Service Desk?

    Posted 06-24-2019 01:21 PM
    ​Thank you very much! I will try that option and then i will post the result here.

    Regards


  • 5.  RE: How to to call an external API REST after the creation of a request in Service Desk?

    Posted 06-25-2019 11:14 AM
    Hi,

    How Lindsay  said, that request its really simple to do it by CA Process Automation, every request created by that category would call a flow and in that flow yo can do what ever you need. You could create the database without need to execute an externar script.