SMS Integration for CA Service Desk 12.9

[Anon Anon]

Hi Team,

Do we have a privilege to get SMS alerts for CA Service Desk for Priority 1 issues/ SLA Breaches?

Please let me know if there is any way we can configure the requirement.

[Legacy User]

This is possible with minor customizations depending on how complex you want to be, as it is not an OOTB integration. Check out the following topics similar to yours which may help to steer you in the right direction:

 

SMS Gateway Integration to My CA SDM r12.5 environment

 

Re: Create a new notification method to SMS e EMAIL messages Re: Create a new notification method to SMS e EMAIL messages

 

Re: Does anyone use SMS functionality from CA Service Desk Manager?

 

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Kind Regards,

Brian

[Anon Anon]

Thanks a lot.

[Johnny_2302]

Can you tell how did you achieve this?