USS web interface won't come up

[PatsyW]

I changed the LDAP server entries in EEM in our training environment because the old LDAP server is being retired.

After that I couldn't login to USS with any admin account.

I tried to change the portal-ext.properties to allow me to login with the casmadmin account and now the website won't come up.  The services running but the logfile keeps showing that an account is locked.  

This is the training system and not production and we are currently not using EEM in production but the plan is to implement Service Catalog and PAM soon in production.  I am afraid this would happen again there so I was wondering if this has ever happened to anyone.

I have an issue open with support but I left it at a priority 4 because it is not a production environment so I haven't heard from anyone yet.

 

Thanks

[FIDSE01]

Hello,

As I cannot check if CA Support helped you, may I suggest the doc below ?:

https://comm.support.ca.com/kb/attempts-to-login-to-uss-fails-with-error-your-request-failed-to-complete-authentication-failed-the-same-works-fine-for-casmadmin-user-but-not-eem-users-to-which-uss-was-tied-to/kb000007822

 

 

Let us know if it helped.

[Paul Coccimiglio]

PatsyW 

Please provide the CA Support case that you have open for this behavior.

[PatsyW]

01106317

[FIDSE01]

Hi Patsy,

I saw in the support case that you have decided to uninstall and install again.

I saw that you tried to update portal-ext.properties file.

Did you reset also the password in DB ? Because we see the message

ORA-28000: the account is locked
Did you reset also on DB side ? 

[Maheshwar Kusuma]

Try changing the value

 

jdbc.default.encrypted.password=true

to

jdbc.default.encrypted.password=false

 

and check if you are able to login to the application.

 

However, you might as well check if the account is locked on your LDAP environment? 

[PatsyW]

The web interface itself would not come up so now I am trying to reinstall USS.  What is the open space database name?

 

Patsy Waring

EOHHS - CA Service Management - Development & Administration

DXC

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[Paul Coccimiglio]

PatsyW 

Did you follow the steps in the following document to clean-up the USS install:

How the DBCleanup.exe utility works in Service Des - CA Knowledge