CA Service Management

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  • 1.  Incident Number on Survey Template page

    Posted Aug 20, 2019 11:12 AM
    Dear Support,

    I want to display Incident No. and Incident Area on Survey Template Page.Please help me how to do it.

    Regards
    Dheeraj


  • 2.  RE: Incident Number on Survey Template page

    Posted Aug 20, 2019 03:57 PM
    Is that information on the Survey Notification email not enough?

    (P.S. You should address your post as "Dear Community". Although there are some people on here who are part of the Support team, most are customers like yourself.)

    ------------------------------
    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants
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  • 3.  RE: Incident Number on Survey Template page

    Posted Aug 22, 2019 06:17 AM
    Dear Community,

    Actually Our Client Requirement is Display incident no. on Survey Template page.

    Regards
    Dheeraj 



  • 4.  RE: Incident Number on Survey Template page
    Best Answer

    Broadcom Employee
    Posted Aug 22, 2019 09:37 PM
    Edited by Christopher Hackett Aug 27, 2019 11:41 AM
    This Idea enhancement request from 2017 advises that this functionality at that time was not going to be moved into the base product.

    Add the ticket number to the survey in Service Desk

    Whether it can customised in, is a question I don't have an answer for.

    Thanks, Kyle_R.