CA Service Management

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  • 1.  SMS trigger

    Posted May 11, 2018 01:54 AM

    Hi Team,

    Please suggest me steps for sending manual notification by SMS for servicedesk.(What should be the preferred method for sending sms).

     

    Regards,

    Jagatjyoti Dash



  • 2.  Re: SMS trigger

    Posted May 11, 2018 01:57 PM

    Hi Jagatjyoti,

     

    You can actually send MMS to most carriers through number@carrier.com

     

    So basically what you would do is send it as an email notification but, put that number@carrier.com as the address.

     

    For list of carriers and their domain name you can find most here:

     

    https://avtech.com/articles/138/list-of-email-to-sms-addresses/#t



  • 3.  Re: SMS trigger

    Posted May 14, 2018 02:51 AM

    Hi Anthony,

    Please tell me steps how can I do it for a particular incident.Lets say one incident is there, for that I need to send a sms to that end user through manual notification.

     

    Regards,

    Jagatjyoti Dash