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Update category with Spl Code

  • 1.  Update category with Spl Code

    Posted 05-11-2021 01:31 PM

    I need change category depend of two fields, the code SPL is:

    MODIFY cr POST_VALIDATE zcheck_category(category) 10070 FILTER (EVENT("UPDATE"));


    string Method, errmsg, notificacion, relevante;

    uuid who;
    send_wait(0,top_object(), "call_attr", "cnt", "current_user_id");

    send_wait( 0, this, "get_attr_vals", 2, "ztiponotif", "zmttorelev");

    if(notificacion=="Mantenimiento" && relevante=="Si"){
    send_wait(0, top_object(), "call_attr", "api", "update_object_super", who, "cr:401252", 0, "category", "pcat:5103");
    if (!msg_error()) {
    send_wait(0, group_leader, "checkin");
    if (msg_error()) {
    printf("Error'%s'", msg[0]);
    printf("create failed %s",msg[0]);


    the error I have with this code is

    ERROR top_ob.c 4204 Internal error in uncheck_partial for mRIAAA - status 6 is not IDLE
    ERROR top_ob.c 3258 Internal error starting checkout for mRIAAA - status 6 is not IDLE or PRE_CI_WAIT

  • 2.  RE: Update category with Spl Code

    Posted 05-12-2021 02:02 AM
    Hi Christian.
    There are several problematic parts in your code.
    The error message tells you that your code tries to checkout additional records, while the current group-leader is in a checkin phase.
    This usually happens, when your code is trying  to checkout records in a POST_VALIDATE trigger .
    This is just not possible.
    I think , that using these api methods in a trigger context isn't a good idea. I assume, they are not intended to be used in a trigger context.
    Instead, you could directly change the value of the category of the current ticket just by
    But be aware, that the referenced category might have required properties, so the checkin will fail as well ;)
    And don't manually checkin something in a trigger unless you know, what you're doing ;)

    Principal Services Consultant
    HCL Enterprise Studio