Hi, working on an upgrade from R12.5 to R17.1 and running into a error when it goes to Migrating CA Service Desk Manager. It seems really odd. Support recommended the following techdoc: 54314, which I reviewed and made some changes. But nothing has changed.
This is from the install.log
2019/09/12 11.24.51.695 INFO [DeployThread: Migrating CA Service Desk Manager] [ActiveProcessHolder] Start Monitor. Process ID (PID): 1844
2019/09/12 11.24.52.160 DEBUG [stdout( Z:\PROGRA~1\CA\SERVIC~1\bin\pdm_perl.exe):Thread-29] [MigrateSDM] Adding environment variables to NX.env
2019/09/12 11.24.52.879 DEBUG [stdout( Z:\PROGRA~1\CA\SERVIC~1\bin\pdm_perl.exe):Thread-29] [MigrateSDM] The remote mdb must be updated before running the migration.
2019/09/12 11.24.52.879 DEBUG [stdout( Z:\PROGRA~1\CA\SERVIC~1\bin\pdm_perl.exe):Thread-29] [MigrateSDM] When ready, please launch Z:\PROGRA~1\CA\SERVIC~1\bin\migrate_to_r17_0.vbs to rerun migration.
2019/09/12 11.24.52.879 DEBUG [stdout( Z:\PROGRA~1\CA\SERVIC~1\bin\pdm_perl.exe):Thread-29] [MigrateSDM]
2019/09/12 11.24.52.879 DEBUG [stdout( Z:\PROGRA~1\CA\SERVIC~1\bin\pdm_perl.exe):Thread-29] [MigrateSDM] Cannot Continue Migration Process.
Stops here everytime....
Any suggestions or additional information would be appreciated.