17.1 RU08 - error closing tab - logout?

[Peter Schmidt]

Hi,
at a customer, when pdmweb.exe is opened via https and you close the tab with x we get an error in productiv environment:

An error occured. try it again or contact the system administrator. Access denied.

This happens when site is called by https an full quallified url.
Using http and server-name only the error does not occur.

This can only be seen on productiv system. Test and dev-Systems work correct.

Any idea what we could check?

Regards,
Peter

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Senior Technical Consultant
Fujitsu Services
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[Paul Coccimiglio]

Are you using Tomcat or IIS to access SDM?

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Paul Coccimiglio
Principal Support Engineer
Broadcom Inc.
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[Peter Schmidt]

Good morning Paul,
normaly customer is using IIS (autologin configured).
But we also tried Tomcat which shows the same behavior.

Regards,
Peter

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Senior Technical Consultant
Fujitsu Services
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[Michael Mueller]

Hi Peter.
when closing browser windows/tabs, the SDM interface tries to do a logout before actually letting the browser program closing the window.
I would start using fiddler, to check, if this logout is working... also checking the javascript console might reveal some hints.
Regards
..........Michael

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Principal Services Consultant
HCL Enterprise Studio
Germany
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