Symantec IGA

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  • 1.  IME timeout

    Posted Sep 16, 2015 02:57 PM

    need to locate the timeout setting for when you're within the IME, keep getting a nag screen, your session will timeout then loosing all my work. Every time I search the bookshelf I'm getting so many different timeout settings, it's not the one I'm looking for and I can't find it on google, through the communities search, trying the knowledgebase now.

     

    Please respond with any questions or concerns.

    Thank you.

    Regards,

     

    Chris Thomas

    IdM Architect

    Information Security

    MUFG Union Bank, N.A.

    https://www.linkedin.com/in/chrisryanthomas



  • 2.  Re: IME timeout
    Best Answer

    Posted Sep 16, 2015 03:02 PM

    Never mind, found it in the KB tec537794, it's just not in the communities so impossible to find unless you use the KB search...



  • 3.  Re: IME timeout

    Posted Sep 16, 2015 03:06 PM

    In case anyone else is looking for it...

     

    IDM Web Application Timeout

    Document ID:  TEC537794
    Last Modified Date:  12/21/2012
    Show Technical Document Details

     

     

     

    Description:

    What is the configuration setting in IM to change the timeout setting once the user logs in? IDM appears to reset or invalidate the user session every 15-20 minute or so.

    It takes the user back to the home page irrespective of which location the user is in.

     

    Solution:

    The timeout setting is in the web.xml of the user_console_war:

    ..\IdentityMinder.ear\user_console_war\WEB-INF\web.xml

    <session-timeout>30</session-timeout> (default value)

    You increase this value as needed.