Unable to get exchange rate -ERROR 962

[CLARITY PHILIPS]

Hi,

We are facing this issue with Invalid transactions, which has around 1L error records every month.
Maximum error is for  962- "Unable to get exchange rate"

we have the Exchange rates specified every month , for both :
EUR-other currencies(Divide)
other currencies- EUR(Multiply).

recently the error Unable to get exchange rate occurred in more number and we need to clear it.

please suggest.

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Thanks,
Girija
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[Kathryn Ellis]

Check the Effective Dates on the Exchange Rate Definitions.
Be sure you have it defined for both (as you have noted) 
Here is a KB that explains one reason you may encounter this error.
Although the error number is different, it is worth the effort to check this area as well. 
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=21960&_ga=2.86365784.1396530698.1575391477-1525284443.1565185313