Clarity PPM1

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Unable to get exchange rate -ERROR 962

  • 1.  Unable to get exchange rate -ERROR 962

    Posted 2 days ago
    Hi,

    We are facing this issue with Invalid transactions, which has around 1L error records every month.
    Maximum error is for  962- "Unable to get exchange rate"

    we have the Exchange rates specified every month , for both :
    EUR-other currencies(Divide)
    other currencies- EUR(Multiply).

    recently the error Unable to get exchange rate occurred in more number and we need to clear it.

    please suggest.

    ------------------------------
    Thanks,
    Girija
    ------------------------------


  • 2.  RE: Unable to get exchange rate -ERROR 962

    Posted 2 days ago
    Edited by Kathryn Ellis 2 days ago
    Check the Effective Dates on the Exchange Rate Definitions.
    Be sure you have it defined for both (as you have noted)
    Here is a KB that explains one reason you may encounter this error.
    Although the error number is different, it is worth the effort to check this area as well.
    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=21960&_ga=2.86365784.1396530698.1575391477-1525284443.1565185313