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Unable to get exchange rate -ERROR 962

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  • 1.  Unable to get exchange rate -ERROR 962

    Posted 12-03-2019 05:43 AM

    We are facing this issue with Invalid transactions, which has around 1L error records every month.
    Maximum error is for  962- "Unable to get exchange rate"

    we have the Exchange rates specified every month , for both :
    EUR-other currencies(Divide)
    other currencies- EUR(Multiply).

    recently the error Unable to get exchange rate occurred in more number and we need to clear it.

    please suggest.


  • 2.  RE: Unable to get exchange rate -ERROR 962
    Best Answer

    Posted 12-04-2019 02:20 AM
    Edited by Kathryn Ellis 12-06-2019 11:53 AM
    Check the Effective Dates on the Exchange Rate Definitions.
    Be sure you have it defined for both (as you have noted)
    Here is a KB that explains one reason you may encounter this error.
    Although the error number is different, it is worth the effort to check this area as well.