Symantec IGA

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  • 1.  IdentityEnv , UserStore Not Starting

    Broadcom Employee
    Posted Apr 04, 2021 09:49 AM
    Hi Team,

    I have an issue where Identity Environment failed to Start.

    Environment:
    VAPP 14.2.0 (High Availability)
    Node1: x.x.x.181 IDM Components
    Node2: x.x.x.182 IDM Components

    Problem Details.
    Identity Environment on node: x.x.x.181 stopped working. This is affecting new user creation and workflow process.
    IdentityEnv is running fine on x.x.x.182

    I tried to restart entire VAPP server, but IdentityEnv still stopped.
    I try to start it from Management Console -> Failed to Start.
    I tried to Restart from VAPP interface: restart_IM -> IM Restarted successfully however IDM Environment still stopped.

    Troubleshooting:
    Provisioning Manager works fine on Both Nodes .181 and .182
    UserStore doesn't work on node 1.82  If Itry to connect to userstore from JXplorer than is failling with "Connection Refused" error.
    I enabled Logs in DEBUG mode on IDM, but no much Details.

    Requirements.
    1. Please advise how can I enable Logs in Debug mode for UserStore.
    2. Where can I find logs for UserStore.
    3. What can be possible cause for UserStore to fail starting.
    4. Is it possible to Export Environment from one node and Import it in problematic node?

    Thanks in advance.

    Regards,
    Pavel.








     







  • 2.  RE: IdentityEnv , UserStore Not Starting

    Broadcom Employee
    Posted Apr 05, 2021 08:18 AM
    Paval,

    I would advise to attempt to start UserStore on .181 as 'dsa' user (i.e. su - dsa) in debug mode as:

    dxserver -d start <dsaname>

    and see what it reports on the screen. May be that will help? If not sure, you can post that output here for others to review.

    You can also have a look at TRACE, ALARM and WARN logs of this UserStore DSA on .818 under $DXHOME/logs folder to see if that shows the reason for failure to start.

    ~Hitesh


  • 3.  RE: IdentityEnv , UserStore Not Starting

    Broadcom Employee
    Posted Apr 14, 2021 02:11 AM
    Hi Patel,

    You were right.
    I checked the status of dxserver and showing all services running.
    I stopped -> start again and now UserStore is up and IdentityEnv running fine.

    Thanks for hints.

    Regards,
    Pavel.