connectivity of uc4 from SAP

[praveena Bingi]

Hello All,

Hope every one is safe and fine

Can anyone of you please let me know how we can test the connectivity of UC4 from SAP

jobs are failing to start in SAP, though trigerred in UC4 successfully

Thanks
Praveena

[Peter Grundler]

Hi Praveena,

there can be many reasons why an SAP job is failing. Please provide the agent log file as well as the job report (at least ACT, REP and PLOG).

thanks,
Peter

[Pascal Osthus-Bugat]

Hello,

If you have any problem with submission of R3 Jobs, against a SAP system, and you suspect a network problem, you should check the dev_jco_rfc.log.

This file is located in the bin folder of the SAP agent foder tree. It contains the RFC communication between Agent and SAP problem,

The RFC communication with a SAP system is ensured by the Java Connector. This is a component delivered by SAP.

All main RFC and CPIC information are logged by the JCO in the file dev_jco_rfc.log.

Communications problem, invalid user, locked user of conversation problems leave information in this file.

Problems related to a connection problem should be found there.

Regards

Pascal

[praveena Bingi]

Thanks Pascal for the detailed explanation

How ever is there any way to test connectivity from SAP to UC4  either in terms of RFC or background job 

Thanks
Praveena

[Carlos Cardano]

Hello @praveena Bingi,

I think you should have a working Agent before you can proceed to trigger test a background job.
Please check your logs and traces, the messages there can help determine the solution.


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Regards,
Carlos
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[Pascal Osthus-Bugat]

HI Praveena,

When the submission of jobs goes over a SAP Agent, the tcp connection goes from the agent against the SAP system. Generally the tcp used in this case to connect a SAP system is 33<Instance Number> for single application server  and 36<Instance Number> for SAP system in load balancing mode.

Jobs that were submitted against a SAP system can be followed with the SM37 transaction in SAP. The tcp connectivity from SAP against the Automation Engine is relevant when the SAP CallAPI is implemented. 

https://docs.automic.com/documentation/webhelp/english/AA/12.3/DOCU/12.3/Automic%20Automation%20Guides/help.htm#Installation_Manual/InstallAdditionalComponents/InstallingCallAPISAP.htm?Highlight=SAP%20callapi

Regards
Pascal