ESP dSeries Workload Automation

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  • 1.  Fille trigger events error

    Posted Aug 03, 2020 11:18 AM
      |   view attached


    Hello, These last days we are presenting problems in file trigger type events that point to a Linux agent. The status it delivers is "Not Active. Internal Error". Can someone help me identify the indicated error?





  • 2.  RE: Fille trigger events error

    Posted Aug 03, 2020 12:50 PM
    what version are you on?  I believe in 12.1 they made a change that these would automatically try to reactivate, we are on 12.2 and have not seen these anymore. You can reactivate by opening and change something simple on the remarks tab


  • 3.  RE: Fille trigger events error

    Posted Aug 04, 2020 12:39 PM

    We are in version 11.3 SP3 but we are scheduling the migration to 12.2, This error only occurs with a single agent, the others constantly work.




  • 4.  RE: Fille trigger events error

    Posted Aug 04, 2020 01:33 PM
    Edited by SHARON SHIMANEK Aug 04, 2020 01:34 PM
    is the location that is being monitored a NAS or CIF share?  Does the directory and file your monitoring have enough permissions.


  • 5.  RE: Fille trigger events error

    Posted Aug 04, 2020 02:43 PM

    The directory is shared and has all the permissions




  • 6.  RE: Fille trigger events error

    Posted Aug 04, 2020 02:50 PM
    we have had issues with CIF shares for file monitoring but no issues with NAS shares


  • 7.  RE: Fille trigger events error

    Broadcom Employee
    Posted Aug 05, 2020 01:23 AM
    Hi,

    I will suggest to raise a ticket for this as we need to analyze logs to know the cause of this status message.

    - Ravi Kiran