Agent V12 FTP Plugin Jars not loading

[David Lock]

I am setting up to migrate from DE 11.3 to 12.2

As part of this I am setting up new agents to be on the latest agent build level.

Workload Automation Agent for:
Linux x86_64 64-bit
Version 12.0.00.00-6181

But, FTP, SFTP job fails to run.

1. Initially Plugin-not found
2. Reviewed agentparam.txt on current working agent
3. Can't find a command to run to add the agentparam.txt settings.
   1. https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-system-agent/12-0/configuring/set-up-and-run-ftp-workload/ftp-client-and-ftp-server.html 
   2. For a silent installation, add the following settings for the FTP client in the installer properties file:

      FTP_PLUGIN=1
      FTP_NO_SERVER=true
      
      
      

   3. What is the installer properties file called and how to run it.
      1. Would be good to have links to notes in these sections.
   4. I added FTP settings from previous Agent where it was working
4. Now runs, but fails "Cannot Load Jars"
   1. The JARS are there, but cannot be loaded
   2. Error: Could not find or load main class ext.jackson-databind.jar:.opt.CA.WA_Agent.jars.ext.commons-cli.jar:.opt.CA.WA_Agent.jars.ext.xmlsec.jar:.opt.CA.WA_Agent.jars.ext.xml-apis.jar:.opt.CA.WA_Agent.jars.ext.xercesImpl.jar:.opt.CA.WA_Agent.jars.ext.xalan.jar:.opt.CA.WA_Agent.jars.ext.wss4j.jar:.opt.CA.WA_Agent.jars.ext.wsdl4j.jar:.opt.CA.WA_Agent.jars.ext.slf4j-jcl.jar:.opt.CA.WA_Agent.jars.ext.slf4j-api.jar:.opt.CA.WA_Agent.jars.ext.serializer.jar:.opt.CA.WA_Agent.jars.ext.resolver.jar:.opt.CA.WA_Agent.jars.ext.qname.jar:.opt.CA.WA_Agent.jars.ext.opensaml.jar:.opt.CA.WA_Agent.jars.ext.json-smart.jar:.opt.CA.WA_Agent.jars.ext.json-path.jar:.opt.CA.WA_Agent.jars.ext.jaxrpc.jar:.opt.CA.WA_Agent.jars.ext.httpmime.jar:.opt.CA.WA_Agent.jars.ext.httpcore.jar:.opt.CA.WA_Agent.jars.ext.httpclient-cache.jar:.opt.CA.WA_Agent.jars.ext.httpclient.jar:.opt.CA.WA_Agent.jars.ext.commons-logging.jar:.opt.CA.WA_Agent.jars.ext.commons-lang3.jar:.opt.CA.WA_Agent.jars.ext.commons-discovery.jar:.opt.CA.WA_Agent.jars.ext.commons-collections4.jar:.opt.CA.WA_Agent.jars.e
5. Why won't it load the JARs?

Can anyone help?

[Nitin Pande]

Hi,
Can you post your agent_properties.log?

Nitin Pande

------------------------------
Support
Broadcom
Toronto
------------------------------

[David Lock]

Hi Nitin,
I posted to you directly with my agent_properties.log.
Thanks.

[Nitin Pande]

Hi David,
I looked that properties log.  It looks ok to me.  Can you post the default log agent log and runner os component.log?
Also, when you installed the agent, an install log would have been created, we should check that for any errors as well.


HTH,
Nitin Pande

------------------------------
Support
Broadcom
Toronto
------------------------------

[Richard Kao]

I am not sure if it is a cut and paste error, the list of jar files does not look correct.  The / seem to be some other character?

[David Lock]

Hi Richard,

You're right.

I my current Agent, the path looks like 

java.class.path=.:jars/agent.jar:jars/appservices.jar:jars/commonsvc_log.jar:jars/commonsvc_transport.jar:jars/database.jar:jar s/dataservices.jar:jars/installer.jar:jars/js.jar:jars/snmpagent.jar:jars/ext/axis-ant.jar:jars/ext/axis.jar:jars/ext/axis-schema.jar:jars/ext/bcprov-ext-jdk15on.jar:jars/ext/castor-anttasks.jar:jars/ext/castor-codegen.jar:jars/e xt/castor-core.jar:jars/ext/castor-ddlgen.jar:jars/ext/castor.jar:jars/ext/castor-jdo.jar:jars/ext/castor-xml.jar:jars/ext/castor-xml-schema.jar:jars/ext/commons-codec.jar:jars/ext/commons-discovery.jar  etc etc etc



Yes this has the usual / delimiter for directory.

Why would the Agent replace with "."?

Thanks for highlighting that.

[David Lock]

Richard,
But the job and log file spits out, but this is standard Java language paths.

--------------------------------------------Error: Could not find or load main class .jar:.opt.CA.WA_Agent2.jars.ext.jackson-databind.jar:.opt.CA.WA_Agent2.jars.ext.commons-cli.jar:.opt.CA.WA_Agent2.jars.ext.xmlsec.jar:.opt.CA.WA_Agent2.jars.ext.xml-apis.jar:.opt.CA.WA_Agent2.jars.ext.xercesImpl.jar:.opt.CA.WA_Agent2.jars.ext.xalan.jar:.opt.CA.WA_Agent2.jars.ext.wss4j.jar:.opt.CA.WA_Agent2.jars.ext.wsdl4j.jar:.opt.CA.WA_Agent2.jars.ext.slf4j-jcl.jar:.opt.CA.WA_Agent2.jars.ext.slf4j-api.jar:.opt.CA.WA_Agent2.jars.ext.serializer.jar:.opt.CA.WA_Agent2.jars.ext.resolver.jar:.opt.CA.WA_Agent2.jars.ext.qname.jar:.opt.CA.WA_Agent2.jars.ext.opensaml.jar:.opt.CA.WA_Agent2.jars.ext.json-smart.jar:.opt.CA.WA_Agent2.jars.ext.json-path.jar:.opt.CA.WA_Agent2.jars.ext.jaxrpc.jar:.opt.CA.WA_Agent2.jars.ext.httpmime.jar:.opt.CA.WA_Agent2.jars.ext.httpcore.jar:.opt.CA.WA_Agent2.jars.ext.httpclient-cache.jar:.opt.CA.WA_Agent2.jars.ext.httpclient.jar:.opt.CA.WA_Agent2.jars.ext.commons-logging.jar:.opt.CA.WA_Agent2.jars.ext.commons-lang3.jar:.opt.CA.WA_Agent2.jars.ext.commons-discovery.jar:.opt.CA.WA_Agent2.jars.@")

[Richard Kao]

Can you send the agentparm.txt file?  If you have a support case I could get it from there if you give me the case number.

[David Lock]

Hi Richard,
Case number : 32285681