AutoSys Workload Automation

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  • 1.  Error in transmitter.log of App Agent

    Posted Aug 03, 2020 12:26 PM
    I've built a new Prod AutoSys platform on 2 Server 2012 VMs to rebuilt the current 2008 ones. It all seemed fine until i had to re-install Java on what will be the Shadow server. Now when I restart the Agent here it takes 3 or 4 mins to come online and there is an error in the transmitter.log. I can schedule jobs from the Primary on the Shadow and I can fail over to the Shadow and AutoSys seems to work fine from there although I'm only using a dummy database and scheduling only local jobs on the Primary and Shadow. Any ideas welcome.

    Thanks

    Dave

    Error
    07/16/2020 13:51:19.510 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:1>.CybTargetHandlerChannelLogHelper.logConnectionInfo[:109] - Opened conversation to P01_SCH@LONASYSP01.daiwaeurope.local:7507 with partner at 172.30.48.15:7507 with timeout of 10000 from 172.30.48.15:50071
    07/16/2020 13:51:19.526 BST+0100 1 TCP/IP Controller Plugin.Transmitter pool thread <Regular:1>.CybTargetHandlerChannel.sendMessage[:627] - Error sending message to P01_SCH:
                                                                                                                                                cybermation.library.communications.CybConversationException: Error sending message: NAK
                                                                                                                                                 at cybermation.library.communications.protocol.CybCommunicationProtocolRevisionTwo.sendMessage(CybCommunicationProtocolRevisionTwo.java:905)
                                                                                                                                                 at cybermation.library.communications.CybConversation.sendMessage(CybConversation.java:595)
                                                                                                                                                 at cybermation.commplugins.tcpip.handler.CybTargetHandlerChannel.sendMessage(CybTargetHandlerChannel.java:599)
                                                                                                                                                 at cybermation.commplugins.tcpip.handler.CybTargetHandlerChannel.call(CybTargetHandlerChannel.java:773)
                                                                                                                                                 at cybermation.commplugins.tcpip.handler.CybTargetHandlerChannel.call(CybTargetHandlerChannel.java:83)
                                                                                                                                                 at cybermation.commplugins.tcpip.handler.CybTransmitterScheduler$CallableWrapper.call(CybTransmitterScheduler$CallableWrapper.java:397)
                                                                                                                                                 at cybermation.commplugins.tcpip.handler.CybTransmitterScheduler$CallableWrapper.call(CybTransmitterScheduler$CallableWrapper.java:361)
                                                                                                                                                 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
                                                                                                                                                 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
                                                                                                                                                 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
                                                                                                                                                 at java.lang.Thread.run(Thread.java:745)
    07/16/2020 13:51:19.526 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:1>.CybTargetHandlerChannelLogHelper.logConnectionClose[:133] - Conversation with P01_SCH closed


  • 2.  RE: Error in transmitter.log of App Agent

    Broadcom Employee
    Posted Aug 04, 2020 02:30 PM
    Dave,

    First thing I would check is the agentparm.txt settings related to the communication.mangerid_n=P01_SCH entry. Of course, if all you changed was the patch level of the JRE, this should not have changed. The agent is unable to send a message, in the above case a NAK, to the P01 scheduler port (communication.managerport_n). Generally that means the host or port is incorrect. Assuming this information is correct, the next thing to check is firewall settings to the scheduler machine for the scheduler port. Other basic things to test is that from the agent machine you can reach the scheduler host by pinging the name defined in the communication.manageraddress_n setting.

    ------------------------------
    Broadcom - CA Technologies
    ------------------------------



  • 3.  RE: Error in transmitter.log of App Agent

    Posted Aug 06, 2020 06:40 AM
    Hi Dan, nice to hear from you.

    agentparm looks fine and the machine comes online after it's 3 initial errors

    To clarify LONASYSP01 is the server name for the Shadow (where the errors are) and LONASYSP02 is the Primary where there are no issues.

    ogHelper.logConnectionClose[:133] - Conversation with P01_SCH closed
    08/06/2020 10:48:46.390 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:1>.CybTargetHandlerChannel.call[:746] - Attempting to send: 20200806 10484639-0100 P01_SCH WA_AGENT 1_3492_1844_1596707326_375000/WAAE_WF0.1/MAIN RESPONSE STATUS Plugin(status) User(WA_AGENT) Host(LONASYSP01)
    08/06/2020 10:48:46.390 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:1>.CybTargetHandlerChannelLogHelper.logConnectionAttempt[:75] - Attempting to open conversation to P01_SCH@LONASYSP02.daiwaeurope.local:7507 using plain socket
    08/06/2020 10:48:46.405 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:1>.CybTargetHandlerChannelLogHelper.logConnectionInfo[:109] - Opened conversation to P01_SCH@LONASYSP02.daiwaeurope.local:7507 with partner at 172.30.48.13:7507 with timeout of 10000 from 172.30.48.15:50348
    08/06/2020 10:48:46.421 BST+0100 2 TCP/IP Controller Plugin.Transmitter pool thread <Regular:1>.CybTargetHandlerChannel.call[:780] - Message has been sent: 20200806 10484639-0100 P01_SCH WA_AGENT 1_3492_1844_1596707326_375000/WAAE_WF0.1/MAIN RESPONSE STATUS Plugin(status) User(WA_AGENT) Host(LONASYSP01)
    08/06/2020 10:48:46.421 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:1>.CybTargetHandlerChannelLogHelper.logConnectionClose[:133] - Conversation with P01_SCH closed
    08/06/2020 10:48:46.640 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannel.call[:746] - Attempting to send: 20200806 10484662-0100 P01_APP_LONASYSP01 WA_AGENT . CONTROL ACTIVE OSText(Windows Server 2012 R2 for x86) ByUser(LONASYSP01$) AgentRelease(11.3) AgentBuild(979, Service Pack 7, Maintenance Level 0) User(WA_AGENT) Host(LONASYSP01)
    08/06/2020 10:48:46.640 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannelLogHelper.logConnectionAttempt[:75] - Attempting to open conversation to P01_APP_LONASYSP01@LONASYSP01.daiwaeurope.local:7500 using plain socket
    08/06/2020 10:48:46.640 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannelLogHelper.logConnectionInfo[:109] - Opened conversation to P01_APP_LONASYSP01@LONASYSP01.daiwaeurope.local:7500 with partner at 172.30.48.15:7500 with timeout of 10000 from 172.30.48.15:50350
    08/06/2020 10:48:46.640 BST+0100 2 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannel.call[:780] - Message has been sent: 20200806 10484662-0100 P01_APP_LONASYSP01 WA_AGENT . CONTROL ACTIVE OSText(Windows Server 2012 R2 for x86) ByUser(LONASYSP01$) AgentRelease(11.3) AgentBuild(979, Service Pack 7, Maintenance Level 0) User(WA_AGENT) Host(LONASYSP01)
    08/06/2020 10:48:46.640 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannel.call[:746] - Attempting to send: 20200806 10484662-0100 P01_APP_LONASYSP01 WA_AGENT 8_5244_5456_1596707326_155000_CM/WAAE_WF0.1/MAIN STATE COMPLETE Cmpc(0) Plugin(communicationmanager) User(WA_AGENT) Host(LONASYSP01)
    08/06/2020 10:48:46.640 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannelLogHelper.logConnectionClose[:133] - Conversation with P01_APP_LONASYSP01 closed
    08/06/2020 10:48:46.640 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannelLogHelper.logConnectionAttempt[:75] - Attempting to open conversation to P01_APP_LONASYSP01@LONASYSP01.daiwaeurope.local:7500 using plain socket
    08/06/2020 10:48:46.640 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannelLogHelper.logConnectionInfo[:109] - Opened conversation to P01_APP_LONASYSP01@LONASYSP01.daiwaeurope.local:7500 with partner at 172.30.48.15:7500 with timeout of 10000 from 172.30.48.15:50351
    08/06/2020 10:48:46.655 BST+0100 2 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannel.call[:780] - Message has been sent: 20200806 10484662-0100 P01_APP_LONASYSP01 WA_AGENT 8_5244_5456_1596707326_155000_CM/WAAE_WF0.1/MAIN STATE COMPLETE Cmpc(0) Plugin(communicationmanager) User(WA_AGENT) Host(LONASYSP01)
    08/06/2020 10:48:46.655 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannelLogHelper.logConnectionClose[:133] - Conversation with P01_APP_LONASYSP01 closed
    08/06/2020 10:48:46.655 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannel.call[:746] - Attempting to send: 20200806 10484664-0100 P01_APP_LONASYSP01 WA_AGENT 8_5244_5456_1596707326_155000_CM/WAAE_WF0.1/MAIN STATE COMPLETE Cmpc(0) Plugin(router) User(WA_AGENT) Host(LONASYSP01)
    08/06/2020 10:48:46.655 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannelLogHelper.logConnectionAttempt[:75] - Attempting to open conversation to P01_APP_LONASYSP01@LONASYSP01.daiwaeurope.local:7500 using plain socket
    08/06/2020 10:48:46.655 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannelLogHelper.logConnectionInfo[:109] - Opened conversation to P01_APP_LONASYSP01@LONASYSP01.daiwaeurope.local:7500 with partner at 172.30.48.15:7500 with timeout of 10000 from 172.30.48.15:50353
    08/06/2020 10:48:46.671 BST+0100 2 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannel.call[:780] - Message has been sent: 20200806 10484664-0100 P01_APP_LONASYSP01 WA_AGENT 8_5244_5456_1596707326_155000_CM/WAAE_WF0.1/MAIN STATE COMPLETE Cmpc(0) Plugin(router) User(WA_AGENT) Host(LONASYSP01)
    08/06/2020 10:48:46.671 BST+0100 5 TCP/IP Controller Plugin.Transmitter pool thread <Regular:2>.CybTargetHandlerChannelLogHelper.logConnectionClose[:133] - Conversation with P01_APP_LONASYSP01 closed


  • 4.  RE: Error in transmitter.log of App Agent
    Best Answer

    Broadcom Employee
    Posted Aug 07, 2020 08:58 AM
    Hi,
    The agent and manager appear to be on same host.

    P01_SCH@LONASYSP01.daiwaeurope.local:7507 with partner at 172.30.48.15:7507 with timeout of 10000 from 172.30.48.15:50071
    07/16/2020 13:51:19.526 BST+0100 1 TCP/IP Controller Plugin.Transmitter pool thread <Regular:1>.CybTargetHandlerChannel.sendMessage[:627] - Error sending message to P01_SCH:
    cybermation.library.communications.CybConversationException: Error sending message: NAK


    In the agentparm.txt test with localhost as the manager address, and see if you get the same error.


    Nitin Pande

    ------------------------------
    Support
    Broadcom
    Toronto
    ------------------------------



  • 5.  RE: Error in transmitter.log of App Agent

    Posted Aug 11, 2020 08:50 AM
    Hi Nitin
    I think you've cracked it. I removed the communication.manageraddress of the server and restarted Agent - no error now. Thanks


  • 6.  RE: Error in transmitter.log of App Agent

    Broadcom Employee
    Posted Aug 11, 2020 09:55 AM
    Hi Dave,
    Glad it worked.

    Nitin Pande

    ------------------------------
    Support
    Broadcom
    Toronto
    ------------------------------