AutoSys Workload Automation

  • 1.  WCC stuck

    Posted 27 days ago
    Edited by Jose Ramon Lopez 27 days ago
    Hi,
    we have a WCC Server 11.4 SP5 with patch RO99200 running in Windows Server 2012 R2 Datacenter 64bits.We can access WCC from this server without any problem.

    From another server, Windows Server 2016 Datacenter we can reach the WCC login screen but after entering user and password the screen is stuck showing only "CA Workload Automation Loading User Interface"
    Ports are opened as followed. and Network engineer confirmed the traffic is allowed.

    Source

    Destination

    Source Port

    Destination Port

    Purpose

    WCC Client

    WCC Server

    Any

    8005

    Comms from user to GUI

    WCC Client

    WCC Server

    Any

    8080

    Comms from user to GUI

    WCC Client

    WCC Server)

    Any

    10132

    Comms from user to GUI

    WCC Client

    WCC Server

    Any

    10133

    Comms from user to GUI

    WCC Client

    WCC Server

    8443

    8443

    Comms from user to GUI

    WCC Server

    HWCC Client

    8443

    8443

    Comms from GUI to user



    In google Chrome, developer tools console I can see failed to load resourc: net::ERR_CONNECTION_RESET

    On WCC server side I can see in CA-wcc.log
    #Connection IO error
    An existing connection was forcibly closed by the remote hosts

    do you know why the WCC screen nevers loads completely?

    thanks
    José