Why is Autosys the first focus when there is a speed bump?
Examples..........
"The agent is not working"
- yes, not if there is a firewall in the way and could you have let me know before I spent the time finding out?
"Autosys is slow"
- it is not Autosys, it is your server that is on it's knees after you threw 174 jobs at it vs. the normal 16 that it concurrently runs!
"We will get better throughput by unilaterally increasing the sched scale"
- sure you will, but first verify that you have a pool of listners that can take the added threads.
And having been on both sides of the fence, I do know that the SE at the Support Desk will do his/her best to help you, but unless you tell him/her all the facts, the case will be going in circles.
Example: The DNS server was just moved and now jobs are failing with agent comm errors, the case will not be near resolution unless that fact is included vs. just stating that the agent cannot communicate!
All part of the game!
Cheers
Chris <CJ>