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Wolken Case Number in hyperlink format

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  • 1.  Wolken Case Number in hyperlink format

    Posted 05-14-2020 03:57 AM
    Hello
    Before we start using Wolken , Rally used to display hyperlink for Saleforce number so that teams could be easily directed to exact case. Now Rally only displays numbers instead of hyperlink. It seems like these numbers are last 8 digits of the reference link. Is it possible to display hyperlink in saleforce field since it is static.

    1- See the field


  • 2.  RE: Wolken Case Number in hyperlink format
    Best Answer

    Posted 05-14-2020 02:07 PM
    Hi Eda,

    This isn't so much a Rally issue as a Wolken issue.  That field is a simple text field without any ability to support a hyperlink. I believe we used to have that link in the Affected Customers field, but that functionality didn't make it into the migration because I don't believe it was part of the original requirements.  Since this is a Wolken issue though I think this should be brought up internally.