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User licenses limited to 9 under Starter Edition

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  • 1.  User licenses limited to 9 under Starter Edition

    Posted 05-26-2020 06:08 PM
    I understand our previously paid Rally subscription was transitioned to the starter edition with 50 named users.  The Users page indicates there are only 9 active user licenses, and I cannot enable a 10th user. How do I change the number of active user licenses?

    We do have 16 disabled users in the list, so I could see how that could be considered part of 50 named users, but we're still only at 16 disabled + 9 for a total of 25.

    FYI, the JSON endpoint reports:
    {"NumberOfPaidSeats":6,"NumberOfUnpaidSeats":3,"NumberOfActiveUsers":8,"NumberOfTotalSeats":45,"HasUnlimitedSeats":false}

    Thanks!


  • 2.  RE: User licenses limited to 9 under Starter Edition
    Best Answer

    Posted 05-27-2020 04:28 AM
    Hi Paul,

    This sounds like something our support can help you with. If you go to the drop-down menu in the top right hand corner after logging into Rally , there is a "Contact Support" entry. If you raise a case there, it might be the fastest route to a solution.​

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    Nik
    Ask me a question, I'm All Ears!
    Rally Sales Engineer
    Rally Software
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